Residential Operations Manager

As a Deputy Manager in our shelter, you will play a vital role in overseeing the day-to-day operations and ensuring the smooth delivery of our services. Your leadership skills will be put to the test as you coordinate and monitor Shelter operations, providing feedback, updates, and recommendations to senior management on a weekly basis.

One of your key responsibilities will be to maintain fidelity to our Model of Care and conduct regular reviews to track changes. You will also be responsible for training and aligning new hires to Boys' Town SOPs, as well as tracking and reviewing Shelter Staff portfolios, training hours, and budget expenditures.

In addition to these tasks, you will provide bi-monthly supervision to Senior Youth Specialists and Youth Specialists, plan and revise daily and holiday programmes to motivate resident participation, and maintain and update the Residential Handbook, briefing new residents on rules and expectations.

You will also collaborate with RS Units (Programmes, Social Work, Education) for residents' needs, follow up with Education Officers on residents' school matters, and coordinate with meal vendors and responsible for putting up payment requests to vendors.

Furthermore, you will manage and process petty cash claims, Pocket Money disbursements, and Transport claims, oversee and ensure staff compliance with MC and leave applications, and coordinate MSF-related incident reports and maintain up-to-date MSF Stats for monthly/quarterly reporting.

As a Deputy Manager, you will liaise with community stakeholders such as Community Police for matters relating to Residential Services, participate in and document Shelter meetings, RS Core meetings, and key stakeholder engagements, and track payment requisitions to food vendors and ad-hoc staff.

Finally, you will participate in research, programme evaluation, and assist with Board Meeting slides quarterly.

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• Maintain fidelity to our Model of Care">
• Train and align new hires to Boys' Town SOPs">
• Track and review Shelter Staff portfolios, training hours, and budget expenditures">
• Provide bi-monthly supervision to Senior Youth Specialists and Youth Specialists">
• Plan and revise daily and holiday programmes to motivate resident participation">
• Maintain and update the Residential Handbook">
• Collaborate with RS Units (Programmes, Social Work, Education)">
• Follow up with Education Officers on residents' school matters">
• Coordinate with meal vendors">
• Manage and process petty cash claims, Pocket Money disbursements, and Transport claims">
• Oversee and ensure staff compliance with MC and leave applications">
• Coordinate MSF-related incident reports and maintain up-to-date MSF Stats">
• Liaise with community stakeholders such as Community Police">
• Participate in and document Shelter meetings, RS Core meetings, and key stakeholder engagements">
• Track payment requisitions to food vendors and ad-hoc staff">
• Participate in research, programme evaluation, and assist with Board Meeting slides">

We are seeking a candidate with a Bachelor's degree or higher in a related discipline, preferably Social Work/Psychology/Counselling. A minimum of 5 years' relevant working experience is required, with at least 3 years' experience in a residential setting.

The ideal candidate will have proficiency in MS Word, Excel, PowerPoint, and Outlook, as well as resilience and ability to work in a team. Executive functioning skills, supervision skills, administrative skills, basic counseling, mentoring, and role modeling skills are also essential.

Additionally, experience in working with youths with an understanding of youth psychology, mentoring, and coaching skills are highly desirable.