
National Outreach Coordinator
7 days ago
Engagement Specialist (Data)
Job DescriptionAs a key member of our team, you will be responsible for engaging with selected individuals and corporations through phone calls, emails, and scheduled home visits to facilitate the completion of important national research exercises. You will communicate clearly and confidently with a wide range of individuals, including senior professionals and high-net-worth individuals, while building trust and rapport.
You will exercise empathy and professionalism to understand personal circumstances and support individuals in providing accurate information. You will maintain well-organised case records and ensure timely updates in internal systems.
You will contribute to progress tracking and performance reporting, helping the team stay on track with milestones and service standards. You will identify trends, recurring challenges, and insights from the field to support internal reviews and planning.
You will assist with preparing operational reports and dashboards for internal stakeholders. You will support process improvement initiatives and contribute ideas to enhance outreach effectiveness.
Ultimately, you will take on additional responsibilities that build your exposure to public sector operations and data-driven work.
Required Skills and Qualifications- A minimum Bachelor's Degree or higher in any discipline
- Strong verbal and written communication skills, with the ability to engage individuals from diverse backgrounds in a clear and professional manner
- Comfortable with both phone-based and in-person outreach, with training and support provided
- Organised, dependable, and able to manage multiple cases and follow-ups efficiently
- Self-motivated, responsible, and interested in contributing to projects with national impact
- Able to observe patterns in data and contribute practical insights
- Proficient in digital tools such as Microsoft Office or similar systems
- Proficiency in English is required to communicate effectively with the public
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