Fine Dining Operations Manager
5 days ago
Job Overview:
We are seeking a seasoned General Manager to lead our fine dining restaurant in Singapore. As the ultimate authority, you will oversee daily operations, ensuring exceptional service quality and guest satisfaction.
This leadership role requires you to manage staff, financials, and resources efficiently, driving operational excellence and profitability. You will be responsible for maintaining high standards of food and service while implementing strategies for business growth, marketing, and brand positioning.
You will also collaborate with other departments, such as marketing and operations, to ensure the restaurant's continued success and competitive edge in the market.
Key ResponsibilitiesOperational Excellence- Oversight of daily restaurant operations to ensure seamless service delivery
- Ensuring food quality, service standards, and ambiance meet high expectations
- Developing, implementing, and refining Standard Operating Procedures (SOPs) to drive performance and improve guest satisfaction
- Maintaining restaurant cleanliness and hygiene compliance with health and safety regulations
- Recruiting, training, and managing a high-performing team that embodies the restaurant's culture of excellence
- Conducting regular performance evaluations, offering constructive feedback, and creating staff development programs to enhance skills
- Inspiring and motivating the team to deliver exceptional service while consistently upholding brand standards
- Delivering personalized, memorable dining experiences with a focus on handling VIP guests with discretion and care
- Actively engaging with guests, responding to feedback promptly, and building long-term relationships to ensure loyalty
- Oversight of guest reservations, preferences, and special requests to elevate overall satisfaction
- Developing and managing restaurant budgets, closely monitoring profit and loss performance to ensure financial success
- Implementing effective cost-control strategies while maintaining high standards of quality and service
- Analyzing sales trends, guest feedback, and market insights to refine business strategies and drive growth
- Collaborating with marketing teams to create and execute promotional events, digital campaigns, and partnerships to increase visibility
- Representing the restaurant at industry events and fostering relationships with key stakeholders, influencers, and potential clients
- Leading initiatives to enhance the restaurant's brand positioning and attract high-profile clientele
Requirements:
- Minimum of 5–8 years of experience in a senior management role in a fine-dining or luxury hospitality environment
- Proven leadership and team management skills, with a deep passion for delivering exceptional hospitality
- Strong experience in financial management, budgeting, and cost control
- Extensive knowledge of fine dining service standards, wine, and gastronomy trends
- Excellent communication, interpersonal, and problem-solving skills
- Ability to thrive in a fast-paced, high-pressure environment while maintaining composure and professionalism
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