Enterprise Technical Support Specialist

1 week ago


Singapore beBeeCustomerFocus Full time $70,000 - $130,000

Technical Solutions Specialist: A Key Role in Enterprise Technology

">Job Description

This role involves providing expert technical support to both internal and external customers on a 24/7 basis, covering over 75 countries. The successful candidate will be a skilled problem-solver with excellent communication skills.

Responsibilities
  • Support customers with technical issues, ensuring timely resolution and maintaining focus on delivering exceptional service under pressure.
  • Troubleshoot complex technical problems, using proprietary ticketing systems to document resolutions and fixing steps.

The ideal candidate will have at least five years of experience in IT support, with expertise in PC hardware/software and networking. They should also possess strong interpersonal skills, as well as the ability to communicate effectively in English.

Requirements
  • Proven track record of delivering high-quality technical solutions in a fast-paced environment.
  • Excellent troubleshooting and problem-solving skills.
  • Ability to work effectively in a team environment and provide excellent customer service.
  • Strong written and verbal communication skills in English.

Additionally, the ideal candidate will have experience coordinating technical projects or installations, including office moves, equipment roll-outs, or upgrade deployments. Strong analytical and organizational skills are also essential for this role.



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