IT Technical Support Specialist

2 weeks ago

Singapore beBeeTechnical Full time $60,000 - $80,000

Are you passionate about delivering exceptional technical support and ensuring seamless IT services? We have an exciting opportunity for a skilled Technical Support Specialist to join our dynamic IT team.

Job Description:

This is a challenging role that requires strong technical knowledge, excellent communication skills, and the ability to troubleshoot and resolve end-user issues efficiently. You will be the first point of contact for technical issues and service requests, providing timely and effective support to our users.

Key Responsibilities:
  • Provide first-level technical support via phone, email, or ticketing system.
  • Troubleshoot and resolve issues related to Windows OS, Microsoft 365, and networking.
  • Manage Active Directory accounts, access permissions, and password resets.
  • Configure and deploy desktops, laptops, and mobile devices.
  • Support enterprise applications and ensure compliance with IT policies.
  • Work with ITSM tools (ServiceNow/Remedy) to manage incidents and requests.
  • Collaborate with other IT teams to escalate and resolve complex issues.
  • Provide guidance to end-users and assist in IT improvement initiatives.
Requirements:
  • 2–4 years of IT support / service desk / EUC experience.
  • Strong knowledge of Windows OS (10/11), Microsoft 365 (Outlook, Teams, OneDrive, SharePoint).
  • Hands-on experience with Active Directory, password resets, group policies.
  • Experience with ITSM tools (ServiceNow, Remedy, or similar).
  • Exposure to Intune / Azure AD / Mobile Device Management (preferred).
  • Excellent troubleshooting, communication, and customer service skills.
  • Ability to handle pressure, multitask, and work independently.
  • Diploma or higher in IT or related field. Certifications (Microsoft, CompTIA, ITIL) are a plus.
Why Join Us?
  • Be part of a dynamic IT team driving technology excellence.
  • Opportunities for growth, training, and certifications.
  • Exposure to enterprise-level IT systems and VIP support.

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