Dynamic Frontline Team Lead

1 week ago

Singapore beBeeCustomer Remote Work Freelance Full time $33,600 - $40,200

Job Title: Customer Service Team Leader

 

The Role:

We are looking for a skilled and experienced Customer Service Team Leader to join our dynamic team. As a key member of our operations team, you will be responsible for guiding and motivating a frontline team to deliver exceptional service in a fast-paced, high-traffic environment.

 

Responsibilities:

  • Oversee ground operations, including staff management and task coordination
  • Address operational issues swiftly and make timely decisions to reduce disruptions
  • Ensure adherence to safety protocols, security measures, and operational procedures
  • Effectively delegate tasks and provide training and guidance to Customer Service Officers (CSOs)
  • Handle emergencies and critical situations, executing contingency plans as per SOPs
  • Maintain and ensure the functionality of office and communication equipment
  • Prepare and submit daily reports and documentation as required

 

Requirements:

  • Minimum of GCE A Level or Diploma in any field
  • 1-2 years of supervisory experience, preferably in operations or customer service
  • Strong multitasking abilities, attention to detail, and excellent communication skills
  • Ability to manage sensitive information with discretion and uphold confidentiality

 

About You:

We are looking for someone who is proactive, adaptable, and has a positive attitude. If you have a passion for delivering exceptional customer service and are looking for a challenging role that will allow you to grow and develop your skills, then this could be the perfect opportunity for you.

 

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth.

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