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Technical Support Expert
2 weeks ago
We are seeking a skilled technical support specialist to join our team. As a key member of our IT department, you will provide exceptional technical support and troubleshooting services to our end-users.
Your primary responsibility will be to manage and deploy laptops and related hardware, ensuring seamless integration with our Microsoft 365 applications and services.
- Key Responsibilities:
- Provide end-user computing device (EUCD) support and troubleshooting
- Manage and deploy laptops and related hardware
- Handle incidents and service requests via ServiceNow
- Support Microsoft 365 applications and services
- Administer Microsoft Active Directory (AD)
- Provide support for Mac and Apple devices
- Ensure high-quality customer service and user satisfaction
- Adhere to ITIL best practices
Requirements:
- Experience in EUCD support and deployment
- Proficiency in Microsoft 365 and Active Directory
- Familiarity with ServiceNow or similar ITSM tools
- Hands-on experience with Mac and Apple product support
- Good communication and customer service skills
- ITIL certification or knowledge is an advantage
Benefits:
- Opportunity to work in a dynamic and fast-paced environment
- Professional development and growth opportunities
- Competitive salary and benefits package
About Us:
We are committed to providing exceptional IT support and services to our clients. If you are passionate about technology and customer service, we encourage you to apply for this exciting opportunity.
