Technical Support Expert
23 hours ago
Technical Support Engineer
About This RoleWe are seeking a skilled technical support expert to join our team. As a technical support engineer, you will be responsible for providing top-notch technical assistance to customers and sales representatives via phone, email, or in-person.
Key Responsibilities- Provide technical expertise and guidance to customers and sales teams on product-related queries and issues.
- Troubleshoot complex technical problems using analytical skills and product knowledge.
- Conduct research on competitor products and technologies to inform market positioning and product development strategies.
- Develop and deliver training programs for sales staff and new hires on product applications and competitive insights.
- Create high-quality documentation and presentation materials to support customer education and sales efforts.
- Collaborate with cross-functional teams to identify and implement process improvements that enhance departmental efficiency.
- Demonstrated ability to prioritize tasks, manage multiple projects, and meet deadlines effectively.
- Strong analytical mindset with excellent problem-solving skills.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Proficiency in conveying complex technical concepts in a clear and concise manner.
- Bachelor's degree in an engineering discipline (e.g., Computer, Electrical, or Mechanical Engineering) and/or a minimum of 2 years of relevant experience.
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