Guest Experience Manager
16 hours ago
We are seeking a skilled Guest Experiences Executive to partner with our innovative restaurant in providing exceptional customer service standards. The ideal candidate will report directly to the Restaurant Manager, ensuring day-to-day operations run smoothly and efficiently.
Key Responsibilities:
- Provide comprehensive updates to the Restaurant Manager regarding day-to-day operations.
- Exemplify exceptional customer service standards by promptly and courteously attending to guests, ensuring their dining experience is delightful.
- Meticulously set up the restaurant for opening, ensuring tables are arranged and prepared according to established standards.
- Answer calls, note down booking reservations, and update accordingly.
- Extend a warm and genuine welcome to all arriving guests, setting a positive tone for their dining experience.
- Maintain all guest folios in the manner instructed and type out necessary guests' likes and dislikes to the appropriate fields on the profile.
- Demonstrate professionalism and discretion when addressing guest complaints or issues, promptly escalating matters to management while proactively seeking resolution.
Requirements:
- At least 3 years of experience in guest relations or a related field.
- Proficient in English with good communication and interpersonal skills.
- Assertive and adaptable, with the ability to remain composed under pressure.
What We Offer:
FP Global PTE. LTD. is committed to providing a dynamic and supportive work environment that fosters growth and development. As a Guest Experiences Executive, you will have the opportunity to work with a talented team, develop your skills, and contribute to the success of our innovative restaurant.
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