Guest Experience Manager

16 hours ago


Singapore SG HOTELS PTE. LTD. Full time
Job Title: Guest Experience Manager

SG HOTELS PTE. LTD. is seeking a highly skilled Guest Experience Manager to join our team. As a key member of our front office team, you will be responsible for delivering exceptional customer service and ensuring a seamless guest experience.

Key Responsibilities:
  • Provide a positive first impression for guests, ensuring a warm and welcoming arrival experience.
  • Create a "WOW" experience for guests by delivering exceptional service standards and exceeding their expectations.
  • Proactively greet guests, provide direction, and respond to their needs in a timely and efficient manner.
  • Serve as the main point of contact for VIP guests, ensuring their needs are met and exceeded.
  • Drive departmental objectives and work collaboratively with the team to achieve goals and KPIs.
  • Make informed decisions regarding room selection and preparation, ensuring guest needs are met.
  • Manage the front desk, ensuring a smooth and efficient check-in and check-out process.
  • Respond to guest complaints and concerns in a professional and timely manner.
  • Stay up-to-date with information on hotel facilities, attractions, and services, ensuring guests are informed and satisfied.
  • Upsell rooms and services to maximize revenue and enhance the guest experience.
Requirements:
  • Exceptional customer service skills and a passion for delivering a high-quality guest experience.
  • Strong communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Knowledge of hotel operations and services, with a focus on delivering exceptional guest experiences.
  • Ability to work collaboratively as part of a team, driving departmental objectives and achieving goals.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.
  • Access to training and development programs.


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