Guest Experience Manager
16 hours ago
SG HOTELS PTE. LTD. is seeking a highly skilled Guest Experience Manager to join our team. As a key member of our front office team, you will be responsible for delivering exceptional customer service and ensuring a seamless guest experience.
Key Responsibilities:- Provide a positive first impression for guests, ensuring a warm and welcoming arrival experience.
- Create a "WOW" experience for guests by delivering exceptional service standards and exceeding their expectations.
- Proactively greet guests, provide direction, and respond to their needs in a timely and efficient manner.
- Serve as the main point of contact for VIP guests, ensuring their needs are met and exceeded.
- Drive departmental objectives and work collaboratively with the team to achieve goals and KPIs.
- Make informed decisions regarding room selection and preparation, ensuring guest needs are met.
- Manage the front desk, ensuring a smooth and efficient check-in and check-out process.
- Respond to guest complaints and concerns in a professional and timely manner.
- Stay up-to-date with information on hotel facilities, attractions, and services, ensuring guests are informed and satisfied.
- Upsell rooms and services to maximize revenue and enhance the guest experience.
- Exceptional customer service skills and a passion for delivering a high-quality guest experience.
- Strong communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
- Knowledge of hotel operations and services, with a focus on delivering exceptional guest experiences.
- Ability to work collaboratively as part of a team, driving departmental objectives and achieving goals.
- A competitive salary and benefits package.
- Opportunities for career growth and development.
- A dynamic and supportive work environment.
- Access to training and development programs.
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Guest Experience Manager
3 days ago
Singapore ARKCLUB INTERNATIONAL MANAGEMENT PTE. LTD. Full timeGuest Relationship ManagerAt ARKCLUB INTERNATIONAL MANAGEMENT PTE. LTD., we are seeking a highly skilled Guest Relationship Manager to join our team. This role is responsible for developing and maintaining strong relationships with our VIP guests and regular patrons, ensuring high levels of customer satisfaction and loyalty.Key Responsibilities:Client...
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Guest Experience Manager
16 hours ago
Singapore SINGAPORE ZOOLOGICAL GARDENS Full timeJob Title: Senior Guest Experience OfficerAt Singapore Zoological Gardens, we are seeking a highly skilled and dedicated Senior Guest Experience Officer to join our team. As a key member of our Guest Experience Management team, you will be responsible for delivering exceptional guest experiences and ensuring that our visitors have a memorable and enjoyable...
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Guest Experience Manager
3 days ago
Singapore FP GLOBAL PTE. LTD. Full timeJob SummaryFP GLOBAL PTE. LTD. is seeking a highly skilled Guest Experience Manager to join their team. As a key member of the hospitality team, you will be responsible for delivering exceptional customer service and ensuring a memorable experience for guests.Key ResponsibilitiesGuest Relations: Provide warm and genuine welcomes to all guests, setting a...
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Guest Experience Manager
3 days ago
Singapore SINGAPORE ZOOLOGICAL GARDENS Full timeAbout the RoleWe are seeking a highly skilled and experienced Guest Experience Manager to join our team at the Singapore Zoological Gardens. As a key member of our Guest Experience Management team, you will be responsible for delivering exceptional guest experiences and ensuring that our visitors have a memorable and enjoyable time at our wildlife park.Key...
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Guest Experience Manager
3 days ago
Singapore SG HOTELS PTE. LTD. Full timeJob SummaryWe are seeking a highly skilled and experienced Guest Experience Manager to join our team at SG Hotels Pte. Ltd. As a key member of our front office team, you will be responsible for delivering exceptional customer service and ensuring a seamless guest experience.Key ResponsibilitiesGuest ServiceProvide a warm and welcoming experience for guests...
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Guest Experience Manager
4 days ago
Singapore SSG HOTELS PTE. LTD. Full timeRoles & ResponsibilitiesAn exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:- Maxwell Reserve, Autograph Collection Hotel (Marriott);- Duxton Reserve, Autograph Collection Hotel (Marriott);- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);- The Serangoon Club, a Tribute...
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Guest Experience Manager
16 hours ago
Singapore FP GLOBAL PTE. LTD. Full timeRole SummaryWe are seeking a skilled Guest Experiences Executive to partner with our innovative restaurant in providing exceptional customer service standards. The ideal candidate will report directly to the Restaurant Manager, ensuring day-to-day operations run smoothly and efficiently.Key Responsibilities:Provide comprehensive updates to the Restaurant...
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Guest Experience Manager
3 days ago
Singapore RESORTS WORLD AT SENTOSA PTE. LTD. Full timeKey ResponsibilitiesAs a Guest Experience Lead at RESORTS WORLD AT SENTOSA PTE. LTD., you will be responsible for driving sales and revenue growth by ensuring the Guest Services team operates with a sales attitude. You will identify and capitalize on sales opportunities within the hotel, fostering a culture of innovation and creativity to enhance the guest...
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Senior Guest Experience Manager
3 days ago
Singapore HYPERSCAL SOLUTIONS PTE. LTD. Full timeJob SummaryWe are seeking a highly skilled and experienced Senior Guest Experience Manager to join our team at HYPERSCAL SOLUTIONS PTE. LTD. as a Guest Relations Supervisor. The successful candidate will be responsible for delivering exceptional guest experiences, ensuring seamless operations, and driving revenue growth.Key ResponsibilitiesRecognize and...
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Guest Experience Ambassador
3 days ago
Singapore HYPERSCAL SOLUTIONS PTE. LTD. Full timeJob Title: Guest Experience AmbassadorJoin HYPERSCAL SOLUTIONS PTE. LTD. as a Guest Experience Ambassador and be part of a team that delivers exceptional dining experiences to our guests.Roles & ResponsibilitiesWe are seeking a highly skilled and enthusiastic Guest Experience Ambassador to join our team. As a Guest Experience Ambassador, you will be...
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Guest Experience Associate
3 days ago
Singapore 9CO CITIES PTE. LTD. Full timeJob Title: Guest Experience ExecutiveJoin 9CO CITIES PTE. LTD. as a Guest Experience Executive and be part of a dynamic team that delivers exceptional customer experiences.About the Role:We are seeking a highly skilled and experienced Guest Experience Executive to join our team. As a key member of our front-of-house operations, you will be responsible for...
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Guest Experience Host
3 days ago
Singapore GRAND HYATT SINGAPORE Full timeJob SummaryWe are seeking a skilled and dedicated Guest Experience Host to join our team at GRAND HYATT SINGAPORE. As a key member of the Rooms Division, you will be responsible for delivering exceptional customer service and contributing to the smooth operation of our Guest Experience team.Key ResponsibilitiesProvide consistent and excellent service to our...
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Guest Experiences Executive
4 days ago
Singapore FP GLOBAL PTE. LTD. Full timeRoles & ResponsibilitiesWe are currently partnering with an innovative restaurant that is seeking a Guest Relations Executive to join their humble team. Job Responsibilities: Report directly to the Restaurant Manager regarding day-to-day operations, providing comprehensive updates. Exemplify exceptional customer service standards by promptly and...
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Guest Experience Ambassador
3 days ago
Singapore RESORTS WORLD AT SENTOSA PTE. LTD. Full timeJob SummaryWe are seeking a highly skilled and customer-focused Guest Experience Specialist to join our team at RESORTS WORLD AT SENTOSA PTE. LTD. As a key member of our Front Office team, you will be responsible for delivering exceptional guest experiences and ensuring seamless interactions with our guests.Key ResponsibilitiesGuest Check-in and...
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Guest Experience Associate
3 days ago
Singapore WHITE BEEHOON RESTAURANT PTE. LTD. Full timeJob SummaryWe are seeking a highly skilled and enthusiastic Guest Experience Associate to join our team at WHITE BEEHOON RESTAURANT PTE. LTD. As a Guest Experience Associate, you will be responsible for ensuring that all guests have a warm and welcoming experience at our restaurant.Key ResponsibilitiesGuest Engagement: Engage with guests in a friendly and...
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Guest Experience Associate
16 hours ago
Singapore DIGIPHOTO ENTERTAINMENT IMAGING PTE. LTD. Full timeKey ResponsibilitiesWe are seeking a highly motivated and customer-focused individual to join our team as a Guest Experience Associate. As a key member of our team, you will be responsible for delivering exceptional guest service and ensuring a seamless experience for our customers.Initiate and maintain guest interactions to provide top-notch serviceOffer...
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Guest Experience Associate
4 days ago
Singapore WHITE BEEHOON RESTAURANT PTE. LTD. Full timeRoles & ResponsibilitiesJob Description: To ensure that all guests are welcomed with warmth. To engage the guests when they are in queue to recommend our signature dishes and provide required assistance. If there are big group of guests, let the guests know of our seating policy when they are in the queue. To engage interested mall patrons in our...
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Guest Experience Host
16 hours ago
Singapore RESORTS WORLD AT SENTOSA PTE. LTD. Full timeGuest Experience HostAt Resorts World at Sentosa PTE. LTD., we are seeking a skilled Guest Experience Host to join our team. As a Guest Experience Host, you will be responsible for delivering exceptional service to our guests, ensuring their experience is memorable and enjoyable.Key Responsibilities:Provide personalized service to guests, understanding and...
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Guest Experience Expert
2 months ago
Singapore Marriott Full timeJob Number 24127297 Job Category Rooms & Guest Services Operations Location W Singapore - Sentosa Cove, 21 Ocean Way, Singapore, Singapore, Singapore Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and check-out....
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Guest Experience Expert
4 weeks ago
Singapore Marriott Full timeJob Number 24148807 Job Category Rooms & Guest Services Operations Location The Westin Singapore, 12 Marina View, Singapore, Singapore, Singapore Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead,...