Guest Experience Associate

24 hours ago


Singapore WHITE BEEHOON RESTAURANT PTE. LTD. Full time
Job Summary

We are seeking a highly skilled and enthusiastic Guest Experience Associate to join our team at WHITE BEEHOON RESTAURANT PTE. LTD. As a Guest Experience Associate, you will be responsible for ensuring that all guests have a warm and welcoming experience at our restaurant.

Key Responsibilities
  • Guest Engagement: Engage with guests in a friendly and approachable manner, providing them with exceptional customer service and ensuring that their needs are met.
  • Queue Management: Manage the queue effectively, ensuring that guests are aware of our seating policy and are seated in a timely manner.
  • Promotions and Marketing: Engage with interested mall patrons and promote our restaurant's offerings, encouraging them to dine with us.
  • Customer Relationship Building: Build relationships with regular customers, obtaining their contact information and sharing with them our latest promotions and menu offerings.
  • Menu Customization: Customize menus for guests according to their requirements, ensuring that their dining experience is tailored to their needs.
  • Post-Dining Experience: Engage with guests after their meal, checking on their dining experience and addressing any concerns they may have.
  • Restaurant Maintenance: Maintain the cleanliness of the restaurant entrance area, including all equipment within.
  • Communication: Use a walkie-talkie to communicate with floor staff about table arrangements and availability.
  • Continuous Improvement: Continuously review and develop best work practices, ensuring that our restaurant maintains the highest standards of service.
Requirements
  • Education: Diploma holder and above.
  • Experience: Minimum 3 years of relevant prior experience.
  • Knowledge: Understand restaurant workflow and have good knowledge of Chinese food products.
  • Leadership and Teamwork: Possess good leadership and teamwork skills, with a strong emphasis on teamwork and collaboration.
  • Hygiene and Safety: Insist on maintaining high standards of hygiene and safety in the restaurant.
  • Organizational Skills: Possess supreme organizational skills, with the ability to multitask and prioritize tasks effectively.
  • Character Traits: Demonstrate welcoming, humble, integrity, teamwork, and empathy in your work.


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