Ambitious Hospitality Professional

5 days ago


Singapore VILLAGE HOTEL BUGIS Full time
Village Hotel Bugis: A Premier Destination

At Village Hotel Bugis, we are seeking an exceptional Senior Guest Service Assistant (Concierge) to join our team. This is a fantastic opportunity to work in a vibrant and dynamic environment where you will have the chance to make a real difference in providing unparalleled service to our guests.

About the Role
We are looking for a highly motivated and dedicated individual who is passionate about delivering outstanding guest experiences. As a Senior Guest Service Assistant (Concierge), you will be responsible for collaborating closely with the Assistant Manager to provide courteous and efficient services to our guests. You will respond promptly and tactfully to guest complaints, requests, and inquiries, ensuring their comfort and satisfaction throughout their stay.

Key Responsibilities
• Collaborate with the Assistant Manager to provide exceptional guest services
• Address guest complaints, requests, and inquiries in a responsive and professional manner
• Maintain close communication with Concierge, Reception, Bell Counter, and Front Office Cashier regarding guest arrivals and departures
• Build relationships with in-house guests and those on extended stays, offering assistance as needed
• Conduct courtesy calls to guests to ensure their comfort and satisfaction
• Stay informed and updated on all tourist-related information
• Manage and maintain stock of promotional materials for daily operations
• Approach additional tasks assigned by superiors diligently and professionally

Requirements
Minimum completion of PSLE or its equivalent is required. You must be able to work rotating shifts, weekends, and Public Holidays. A positive attitude, outgoing personality, and excellent communication skills are essential. If you do not have prior experience, don't worry – we welcome applications from enthusiastic individuals who are eager to learn and grow.

Benefits
As a member of our team, you can expect a competitive salary range of SGD 25,000 - 35,000 per annum, depending on your qualifications and experience. We also offer opportunities for career advancement, training, and development to help you achieve your goals. Join us at Village Hotel Bugis and become part of a dynamic team that is passionate about delivering exceptional guest experiences.

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