Commodity Trading Application Support Specialist

2 weeks ago

Singapore beBeeTrading Full time

Job Title: Commodity Trading Application Support Specialist

About the Role:

We are seeking a highly skilled and motivated professional to provide second-line support for trading applications used by traders, risk managers, and back-office teams. This includes troubleshooting issues, resolving incidents, and minimizing downtime for business-critical systems.

Key Responsibilities:

  • Application Support: Provide support for trading applications used on the trade floor, including Openlink, Allegro, or others, to ensure functionality, integrity, and performance.
  • ETRM System Support: Support and maintain ETRM systems, troubleshoot issues related to trade capture, PnL calculation, and market data integration.
  • Trade Floor Collaboration: Act as the primary point of contact for all application-related issues on the trading floor, working with traders to resolve application problems in real-time.
  • Issue Diagnosis & Resolution: Perform root cause analysis and resolve technical issues related to trading platforms, ensuring minimal disruption to trading activities.
  • Incident Management: Track and prioritize incidents using ticketing systems, ensuring timely resolution and clear communication with business stakeholders.
  • System Monitoring: Monitor key systems to ensure uptime, performance, and availability. Proactively identify and address potential issues before they impact operations.
  • Software Updates & Patches: Assist with deployment of software patches, updates, and system configurations in coordination with development teams to enhance system functionality.
  • Documentation & Reporting: Maintain comprehensive documentation for troubleshooting, issue resolution, and system configurations. Provide regular updates on system health and performance to senior management.

Required Skills & Experience:

  • Commodity Trading Knowledge: Strong understanding of the commodity trade floor environment, including trading, risk management, and operations processes.
  • ETRM Expertise: Experience with at least one major ETRM platform (e.g., Openlink, Allegro, Endur, Triple Point). Deep understanding of trade lifecycle, PnL, and risk management within these systems.
  • Technical Skills: Proficiency in troubleshooting, configuration, and supporting applications in a production environment. Experience with databases (e.g., SQL) and scripting languages (e.g., Python, Shell).
  • Problem-Solving Abilities: Strong analytical skills with the ability to diagnose and resolve complex technical issues quickly.

Benefits:

We offer a competitive salary and benefits package, including opportunities for career growth and professional development.

Others:

Please note that eFinancialCareers is a job board and does not conduct hiring or ask for payment or any financial details as part of the job application process.

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