Crisis Resolution Specialist

6 days ago


Singapore AGAPE PLUS PTE. LTD. Full time

We are seeking a highly skilled Crisis Resolution Specialist to join our team at AGAPE PLUS PTE. LTD.

Job Overview

The ideal candidate will possess excellent communication and interpersonal skills, with the ability to handle difficult interactions in a professional manner.

This role is responsible for providing timely and accurate information/assistance to participants and members of the public via voice calls, emails, live chats, etc.

Key Responsibilities:
  • Understand the needs of participants/members of the public and provide relevant assistance.
  • Coordinate and liaise with relevant stakeholders to ensure issues/queries are followed up and resolved.
  • Maintain accurate records of all interactions in the designated interaction management system.
  • Follow up on cases forwarded to POCs/external stakeholders to ensure resolution.
Requirements:
  • Good communication skills in English (proficiency in other languages/dialects may be required depending on programme requirements).
  • Proficient in Microsoft Office applications.
  • Able to work in a fast-paced environment and maintain good soft skills throughout interactions.

This is a full-time position offering an estimated salary of SGD 35,000 - 45,000 per annum, depending on qualifications and experience.



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