Financial Dispute Resolution Specialist
4 days ago
Financial Industry Disputes Resolution Centre Limited is seeking a skilled Contact Centre Specialist to join their team.
About the RoleThis key role involves handling queries from consumers and financial institutions, providing support to assist them in filing disputes with the centre. The successful candidate will have excellent communication skills and be able to work independently as well as part of a team.
Key Responsibilities- Query Handling: Communicate with disputants and financial institutions on disputes via various channels (online portal management system, face-to-face, telephone or email).
- Record Keeping: Ensure queries are recorded in the online portal management system.
- Dispute Assistance: Assist consumers in filing disputes at FIDReC, including guidance on the filing process and necessary documentation.
- Assessment: Assess and verify whether claims meet the basic eligibility requirements for filing at FIDReC.
- Visitor Management: Manage visitors to the FIDReC office, including identity verification where required.
- Additional Tasks: Undertake other projects or duties assigned by the Management/Supervisor.
- Knowledge: Good understanding of consumer financial products.
- Presentation Skills: Maturity, aptitude and empathy for dealing with disputants.
- Communication Skills: Excellent written and verbal communication, including active listening and organisational skills.
- Interpersonal Skills: Good interpersonal skills, able to work independently and as a team.
- Technical Skills: Competent in using Microsoft productivity tools.
- Experience: Relevant experience in contact centre or financial services preferred.
The successful candidate can expect a salary commensurate with experience and qualifications, negotiable based on individual circumstances. They will also have opportunities for professional development and growth within the organisation.
Skills You'll Need- CUSTOMER RELATIONSHIP
- PROCESS AUTOMATION
- VERBAL COMMUNICATION
- CUSTOMER RELATIONSHIP MANAGEMENT CRM
- INTERPERSONAL SKILLS
- ALTERNATIVE DISPUTE RESOLUTION
- RELATIONSHIP MANAGEMENT
- CANTONESE
- PROCESS MANAGEMENT
- ATTENTION TO DETAILS
- HUMAN RESOURCE
- CUSTOMER ORIENTED
- SERVICE EXCELLENCE
- FINANCIAL SERVICES
- ABLE TO WORK INDEPENDENTLY
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