Financial Dispute Resolution Specialist

4 days ago


Singapore FINANCIAL INDUSTRY DISPUTES RESOLUTION CENTRE LIMITED Full time

Financial Industry Disputes Resolution Centre Limited is seeking a skilled Contact Centre Specialist to join their team.

About the Role

This key role involves handling queries from consumers and financial institutions, providing support to assist them in filing disputes with the centre. The successful candidate will have excellent communication skills and be able to work independently as well as part of a team.

Key Responsibilities
  • Query Handling: Communicate with disputants and financial institutions on disputes via various channels (online portal management system, face-to-face, telephone or email).
  • Record Keeping: Ensure queries are recorded in the online portal management system.
  • Dispute Assistance: Assist consumers in filing disputes at FIDReC, including guidance on the filing process and necessary documentation.
  • Assessment: Assess and verify whether claims meet the basic eligibility requirements for filing at FIDReC.
  • Visitor Management: Manage visitors to the FIDReC office, including identity verification where required.
  • Additional Tasks: Undertake other projects or duties assigned by the Management/Supervisor.
Requirements
  • Knowledge: Good understanding of consumer financial products.
  • Presentation Skills: Maturity, aptitude and empathy for dealing with disputants.
  • Communication Skills: Excellent written and verbal communication, including active listening and organisational skills.
  • Interpersonal Skills: Good interpersonal skills, able to work independently and as a team.
  • Technical Skills: Competent in using Microsoft productivity tools.
  • Experience: Relevant experience in contact centre or financial services preferred.
Benefits

The successful candidate can expect a salary commensurate with experience and qualifications, negotiable based on individual circumstances. They will also have opportunities for professional development and growth within the organisation.

Skills You'll Need
  • CUSTOMER RELATIONSHIP
  • PROCESS AUTOMATION
  • VERBAL COMMUNICATION
  • CUSTOMER RELATIONSHIP MANAGEMENT CRM
  • INTERPERSONAL SKILLS
  • ALTERNATIVE DISPUTE RESOLUTION
  • RELATIONSHIP MANAGEMENT
  • CANTONESE
  • PROCESS MANAGEMENT
  • ATTENTION TO DETAILS
  • HUMAN RESOURCE
  • CUSTOMER ORIENTED
  • SERVICE EXCELLENCE
  • FINANCIAL SERVICES
  • ABLE TO WORK INDEPENDENTLY


  • Singapore FINANCIAL INDUSTRY DISPUTES RESOLUTION CENTRE LIMITED Full time

    About the RoleFinancial Industry Disputes Resolution Centre Limited is seeking a highly skilled Senior Financial Dispute Resolution Specialist to join our team. As a key member of our PSP team, you will be responsible for handling and mediating financial disputes primarily related to payment services.


  • Singapore FINANCIAL INDUSTRY DISPUTES RESOLUTION CENTRE LIMITED Full time

    About the RoleAs a Senior Dispute Resolution Specialist with Financial Industry Disputes Resolution Centre Limited, you will be responsible for mediating financial disputes related to payment services. This is a unique opportunity to join our team and make a positive impact on the financial industry.Key Responsibilities:• Handle and mediate financial...


  • Singapore FINANCIAL INDUSTRY DISPUTES RESOLUTION CENTRE LIMITED Full time

    About UsFINANCIAL INDUSTRY DISPUTES RESOLUTION CENTRE LIMITED is an independent and impartial Alternative Dispute Resolution institution. It specialises in the resolution of financial disputes between consumers and financial institutions.Job OpportunityWe are seeking a highly skilled Contact Centre Specialist to join our team. The successful candidate will...


  • Singapore FINANCIAL INDUSTRY DISPUTES RESOLUTION CENTRE LIMITED Full time

    Job SummaryWe are seeking a highly skilled and empathetic Financial Dispute Resolution Associate to join our team at the FINANCIAL INDUSTRY DISPUTES RESOLUTION CENTRE LIMITED. As the first point of contact with the public, this role plays a vital part in representing the organisation and providing exceptional support to consumers.About UsThe Financial...


  • Singapore Financial Industry Disputes Resolution Centre Ltd Full time

    Position: Manager, Payment Services Providers (PSP) Team, Alternative Dispute Resolution About FIDRe C: FIDRe C is an independent and impartial Alternative Dispute Resolution institution, specializing in resolving financial disputes between consumers and financial institutions. As the premier institution in this field, we are expanding and invite suitable...


  • Singapore DONALDSON & BURKINSHAW LLP Full time

    Dispute Resolution SpecialistWe are seeking a highly skilled and dynamic Dispute Resolution Specialist to join our expanding Disputes & Specialist Practice as an Associate. Our firm, Donaldson & Burkinshaw LLP, has been a leading provider of legal services since 1874 and is committed to delivering exceptional results in complex disputes.The successful...


  • Singapore Drew & Napier LLC Full time

    Job OverviewWe are seeking a highly skilled and motivated Dispute Resolution Specialist to join our team at Drew & Napier LLC.About the RoleThe successful candidate will be responsible for handling a range of dispute resolution matters, including commercial litigation, arbitration, and mediation. The role requires strong analytical and problem-solving...


  • Singapore FINANCIAL INDUSTRY DISPUTES RESOLUTION CENTRE LIMITED Full time

    Roles & ResponsibilitiesFIDReC Contact Centre SpecialistThe Financial Industry Disputes Resolution Centre (FIDReC) is an independent and impartial Alternative Dispute Resolution institution. It is the premier centre specialising in the resolution of financial disputes between consumers and financial institutions. As the first point of contact with the...


  • Singapore CONSUMERS ASSOCIATION OF SINGAPORE Full time

    Job SummaryWe are seeking a highly skilled and experienced Consumer Dispute Resolution Specialist to join our team at the Consumers Association of Singapore. As a key member of our advocacy team, you will play a crucial role in resolving consumer disputes and promoting fair business practices.About the RoleThis is a challenging and rewarding opportunity for...


  • Singapore JLEX LLC Full time

    Commercial Litigation ExpertiseWe are a boutique law firm specializing in commercial and shipping dispute resolution. Our practice encompasses a wide range of dispute resolution services, including litigation and alternative dispute resolution such as international arbitration and mediation.As a commercial litigation expert, you will be involved in assisting...


  • Singapore KELVIN CHIA PARTNERSHIP Full time

    Kelvin Chia Partnership is a reputable law firm with a regional presence in South East Asia.We are seeking a skilled Dispute Resolution Specialist to join our Litigation Department.Key Responsibilities:Manage civil, family, and commercial disputes through arbitration, mediation, or litigationCollaborate with colleagues to deliver exceptional resultsDraft...


  • Singapore RANDSTAD PTE. LIMITED Full time

    About the JobThis exciting role will see you join the global disputes team at a top-tier law firm in Singapore, working on a mix of investigations and white collar disputes in an international and regional capacity. As a Senior Dispute Resolution Specialist, you will have the opportunity to exercise your broad expertise in various enforcement solutions...


  • Singapore JLEX LLC Full time

    Company OverviewWe are a boutique law firm specializing in commercial, shipping, and trade dispute resolution. Our practice encompasses the entire spectrum of dispute resolution, including litigation and alternative dispute resolution such as international arbitration and mediation.SalaryWe offer an attractive salary range of SGD 80,000 - SGD 120,000 per...


  • Singapore SIMMONS & SIMMONS JWS PTE. LTD. Full time

    We are seeking a highly skilled and experienced Dispute Resolution Specialist to join our team at Simmons & Simmons JWS PTE. LTD.As a key member of our team, you will be responsible for assisting lawyers in preparing and handling legal documents and reports, conducting legal research and analysis, and providing general administrative support.This role...


  • Singapore PERSOLKELLY SINGAPORE PTE. LTD. Full time

    Job Description:We are seeking an experienced Contractual Dispute Resolution Specialist to join our team at PERSOLKELLY SINGAPORE PTE. LTD.About the Role:The successful candidate will be responsible for resolving contractual disputes, investigating and resolving complaints, and overseeing planning and execution to optimize resources and manpower.Key...


  • Singapore Lawsociety Full time

    We are growing and looking for dynamic individuals to join our firm as corporate & commercial dispute resolution associates. Company Description Fullerton Law Chambers LLC is a premier Singapore-based law firm specializing in dispute resolution. Our directors have extensive experience in prominent law firms and have been recognized by international legal...


  • Singapore FINANCIAL INDUSTRY DISPUTES RESOLUTION CENTRE LIMITED Full time

    About UsFINANCIAL INDUSTRY DISPUTES RESOLUTION CENTRE LIMITED is an independent and impartial Alternative Dispute Resolution institution, specializing in resolving financial disputes between consumers and financial institutions.


  • Singapore FINANCIAL INDUSTRY DISPUTES RESOLUTION CENTRE LIMITED Full time

    Roles & ResponsibilitiesPosition: Manager, Payment Services Providers (PSP) Team , Alternative Dispute Resolution About FIDReC: FIDReC is an independent and impartial Alternative Dispute Resolution institution, specializing in resolving financial disputes between consumers and financial institutions. As the premier institution in this field, we are expanding...


  • Singapore Lawsociety Full time

    Fullerton Law Chambers LLC is a corporate and commercial dispute resolution firm. More details about the firm may be found at . We are growing and looking for dynamic individuals to join our team as dispute resolution associates. You should ideally be between 1 – 3 years PQE. If you are keen to consider joining us, please send your resume, a recent...


  • Singapore FOXWOOD LLC Full time

    Dispute Resolution Associate Role at FOXWOOD LLCWe are seeking a skilled Dispute Resolution Associate to join our team at FOXWOOD LLC. This is an exciting opportunity for a motivated professional to gain experience in dispute resolution, covering commercial litigation, arbitration, construction, criminal defence and family law.About FOXWOOD LLCFoxwood LLC is...