Part Time Crisis Intervention Specialist

1 month ago


Singapore Intellect Full time
About Intellect

Intellect is a pioneering digital mental healthcare company that redefines how employers support their employees' health and wellbeing.

We provide an innovative approach to proactively help individuals with mental health concerns, making mental health support more accessible, preventative, and relatable. Our mission is to deliver mental healthcare in a stigma-free environment.

Job Description

Job Title: Part Time Crisis Intervention Specialist

Location: Remote

Salary: $40,000 - $55,000 per annum (dependent on experience)

About the Role:

  • Respond to telephone hotlines for crisis support, engaging with callers who are bereaved by suicide, experiencing self-harm, or ideation.
  • Provide professional crisis counselling services and personal support, employing de-escalation techniques and crisis intervention methods.
  • Triage caller needs and assess risks, referring to emergency medical attention or face-to-face interventions as necessary.
  • Maintain accurate call reports and comply with data protection regulations.
  • Collaborate in developing crisis management plans to support callers in crisis.
  • Ensure smooth handovers to next shift personnel and dedicate entire shifts to Intellect tasks.
Requirements

To succeed in this role, you will need:

  • 1-3 years of experience in helplines, either paid or voluntary.
  • Effective communication skills in your native language.
  • Experience working with high-risk clinical situations, such as crisis cases.
  • Ability to maintain emotional composure in stressful situations.

Plus Points: Previous experience in mental health or emergency services, completed training in crisis intervention or suicide prevention, and proficiency in multiple languages.



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