Crisis Resolution Officer
6 days ago
We are seeking a skilled Crisis Resolution Officer to join our team at PERSOLKELLY SINGAPORE PTE. LTD.
Job SummaryThe successful candidate will be responsible for handling violence-related enquiries and providing support to individuals in crisis. This role requires excellent communication, problem-solving, and critical thinking skills.
Key Responsibilities- To engage with callers and gather information about their situation
- To conduct risk and safety assessments for cases
- To determine response times and right-site cases
- To engage agencies to ensure warm transfer of cases
- To collaborate with key family members to work with an agency
The ideal candidate should have a degree in Social Work, Psychology or a related discipline. Strong written and communication skills are essential. Ability to converse in mother tongues such as Malay, Tamil, and Mandarin is an advantage.
Working ArrangementsThis is a full-time position that requires shift work, including evenings and weekends. The successful candidate must be willing to work in a fast-paced environment and be able to handle high levels of stress.
What We OfferA competitive salary range of SGD 2980 - SGD 4200 per month, depending on experience.
How to ApplyIf you are a motivated and empathetic individual who is passionate about making a difference in people's lives, please submit your application with a cover letter and CV.
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