Crisis Resolution Officer

6 days ago


Singapore PERSOLKELLY SINGAPORE PTE. LTD. Full time
About the Role

We are seeking a skilled Crisis Resolution Officer to join our team at PERSOLKELLY SINGAPORE PTE. LTD.

Job Summary

The successful candidate will be responsible for handling violence-related enquiries and providing support to individuals in crisis. This role requires excellent communication, problem-solving, and critical thinking skills.

Key Responsibilities
  • To engage with callers and gather information about their situation
  • To conduct risk and safety assessments for cases
  • To determine response times and right-site cases
  • To engage agencies to ensure warm transfer of cases
  • To collaborate with key family members to work with an agency
Requirements

The ideal candidate should have a degree in Social Work, Psychology or a related discipline. Strong written and communication skills are essential. Ability to converse in mother tongues such as Malay, Tamil, and Mandarin is an advantage.

Working Arrangements

This is a full-time position that requires shift work, including evenings and weekends. The successful candidate must be willing to work in a fast-paced environment and be able to handle high levels of stress.

What We Offer

A competitive salary range of SGD 2980 - SGD 4200 per month, depending on experience.

How to Apply

If you are a motivated and empathetic individual who is passionate about making a difference in people's lives, please submit your application with a cover letter and CV.



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