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Senior Technical Account Manager

2 months ago

Singapur, Singapore Kaltura Full time
About the Role

We are seeking a highly skilled Platinum Support Engineer to join our team at Kaltura. As a key member of our customer success team, you will be responsible for delivering exceptional support to our customers, ensuring their video experience is seamless and efficient.

Key Responsibilities
  • Case Handling: You will be the primary point of contact for our customers, handling cases related to our video content management platform.
  • Collaboration: You will work closely with our Cloud gurus and Bug-Fixing ninjas to provide timely and proactive support to our customers.
  • Documentation: You will contribute to internal documentation and knowledge sharing with your teammates, ensuring that our processes and procedures are up-to-date and effective.
  • Communication: You will communicate productively with our engineering and product teams, as well as with our customers and internal stakeholders.
Requirements
  • Experience: 3-5 years of experience working with Global Fortune 500 companies managing high-touch and strategic accounts.
  • Technical Skills: Strong troubleshooting skills, experience with SQL, web server configurations, and technical support of applications in SaaS environments.
  • Soft Skills: Pro-active, solution-oriented, and adaptive, with a strong attention to detail and quality consciousness.
Preferred Qualifications
  • Education: Bachelor's degree from an accredited higher education institution or equivalent experience.
  • Certifications: PMP/ITIL or equivalent certification.
  • Technical Knowledge: Understanding of Internet application technologies, including HTML, JSON, SQL, Java, Internet protocols, networking, firewalls, web server configurations, and security.
Location

This role is based in Singapore.