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Operations Director
2 months ago
Gyu-Kaku Singapore Pte. Ltd. is seeking a seasoned professional to lead our restaurant operations team. As an Operations Director, you will be responsible for driving operational excellence across our outlets, ensuring seamless customer experiences, and contributing to the growth and success of our business.
Key Responsibilities:- Operational Efficiency: Develop and implement effective standard operating procedures (SOPs) to streamline operations, improve efficiency, and reduce costs.
- Menu Development and Recipe Management: Collaborate with our culinary team to design and launch new menu items, and oversee the development of recipes to ensure consistency and quality.
- Central Kitchen and Outlet Management: Monitor and plan procedures for our central kitchen and outlets, ensuring smooth operations and high-quality food production.
- Training and Development: Provide training and guidance to new managers, ensuring they are equipped to lead our teams effectively.
- Outlet Setup and Negotiations: Assist in setting up new outlets, negotiating with landlords, and ensuring a smooth transition to operations.
- Customer Service and Relations: Foster strong relationships with customers, addressing concerns, and ensuring exceptional service standards.
- Reporting and Analysis: Prepare and submit regular reports to our Japan HQ, providing insights into operational performance and areas for improvement.
- Experience: Proven experience in managing food and beverage operations, with a strong track record of driving efficiency and growth.
- Leadership and Management: Excellent leadership and management skills, with the ability to motivate and guide teams to achieve exceptional results.
- Customer Service: Strong customer service skills, with a focus on delivering exceptional experiences and building long-term relationships.
- Travel and Adaptability: Willingness to travel across different outlets in Singapore, with the ability to adapt to changing circumstances and priorities.
