Restaurant Operations Director
3 hours ago
At M.AA TRADING, we are seeking an experienced Restaurant Operations Director to oversee the daily operations of our restaurant, lead the service team, and ensure a high standard of customer service. As an integral part of our management team, you will collaborate closely with our leadership to improve processes, maintain operational efficiency, and drive the overall success of our restaurant.
Responsibilities:
- Lead and supervise the service crew to ensure smooth daily operations
- Provide excellent and professional service to customers
- Make menu recommendations, including coffee and alcoholic beverages
- Ensure accuracy in handling customer orders through the POS system
- Oversee food preparation, serving times, and ensure prompt service
- Manage table setups, rotations, and assist during peak periods
- Handle customer feedback and resolve issues effectively
- Ensure adherence to food safety, hygiene standards, and compliance with regulations
- Assist with staff scheduling, training, and development
- Monitor inventory, place orders for supplies, and manage costs efficiently
- Collaborate with upper management to implement strategies for operational improvement
- Perform other management duties as assigned
Requirements
- 1-2 years of experience in a supervisory or assistant managerial role in the F&B industry
- Strong leadership and communication skills
- A team player with a proactive and positive approach
- Ability to multitask and manage operations in a fast-paced environment
- Willingness to work shifts, weekends, and public holidays
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