Operations Enablement Manager, Global Safety

3 weeks ago


Singapore TikTok Full time
About the Role

We are seeking an experienced Operations Enablement Manager to lead our Global Safety & Support team in delivering exceptional user and creator support services. This role is responsible for building and managing a high-performing support enablement function, optimizing processes and analysis procedures, and collaborating with cross-functional partners to identify and resolve related issues.

Key Responsibilities
  • Buid and lead a high-performing support enablement function
  • Manage cross-team relations and optimize process & analysis procedures
  • Collaborate with cross-functional partners to identify, assess and resolve related issues
  • Provide thought leadership to the Global Safety & Support org and cross-functional stakeholders
  • Manage the performance and goals of your team, develop the roadmap, and take responsibility for key metrics
Requirements
  • 5+ years of experience in managing operations support in either Customer Service, Trust and Safety, or related areas such as management of social networking platforms
  • Experience in managing and leading teams from diverse backgrounds and skillsets
  • Excellent communication, influencing, and project management skills
What We Offer

We offer a competitive salary range of $120,000 - $180,000 per annum, depending on experience, plus benefits including comprehensive health insurance, retirement plan, and paid time off.

TikTok recognizes that keeping our platform safe for our communities is no ordinary job, which can be both rewarding and psychologically demanding and emotionally taxing for some. We provide comprehensive and evidence-based programs to promote and support physical and mental wellbeing throughout each employee's journey with us.



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