Healthcare Operations Coordinator
4 days ago
Job Overview:
Dover Park Hospice is seeking a skilled Patient Services Associate to join our team. As a Patient Services Associate, you will play a critical role in ensuring the smooth operation of our Patient Services Office.
About the Role:
This position involves assisting patients with various tasks, including admission, means testing, financial counselling, and billing. You will also provide administrative support for inpatient, home care, and day care services.
Key Responsibilities:
- Assist patients with their referral process, uploading referrals to IHMS and assigning them to designated doctors
- Contact patients and/or their family members to inform them about the referral process and provide information on charges
- Attend to pre-admissions processes, ensuring all documentations are complete and in order
- Maintain and update patient records in iHMS
- Collect deposits from patients who do not wish to complete means testing and issue official receipts
- Check means-test status of new patients and existing means test results in the NMTS
- Process means-testing documentation and follow up on incomplete documentation
- Scan and upload means-test results onto IHMS and create data to input subsidy
- Provide financial counselling to patients and ensure documentations are complete
- Check receipt of signed Medisave Authorisation Forms and update details into the system
- Perform insurance/medisave claims submission and verification of particulars and limits in various claims portal
- Attend to enquiries on billings, deposits, and means testing
- Support Homecare and Daycare admissions and discharges
Requirements:
- Diploma/Nitec in Service Skills or GCE 'O' Level
- Minimum 3 years' working experience in healthcare industry
- Excellent communication and interpersonal skills
- Proficient in navigating computer systems
- Mature, dynamic, and self-motivated with ability to work with little supervision
- Able to multi-task and work in a fast-paced environment
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