ERP Excellence Leadership Position

5 days ago

Singapore beBeeServiceDelivery Full time $90,000 - $120,000

Job Overview: SAP ERP Service Delivery Manager

This role involves overseeing the delivery of SAP services to clients, ensuring high levels of customer satisfaction. The individual will be responsible for managing the performance of the service delivery team and coordinating with various stakeholders. Key aspects include efficient service delivery processes, timely results, and cost-effective solutions.

  • Deliver SAP services to meet client requirements, resulting in timely and cost-effective outcomes.
  • Serve as the primary point of contact for clients, addressing any issues or concerns and maintaining a high level of customer satisfaction.
  • Lead and manage a team of service delivery coordinators, process analysts, technical leaders, and engineers.
  • Monitor and report on service delivery performance using key performance indicators (KPIs) to identify areas for improvement.
  • Identify and resolve any issues that may impact service delivery, working closely with technical teams to implement solutions.

Required Qualifications and Skills:

  • More than 10 years of relevant experience in any SAP modules with at least 4 years as a Service Delivery Manager.
  • Strong background in various SAP modules, e.g., FICO, HR, SD, MM, WM, PP, EWM.
  • Experience in S/4HANA or cloud implementation.
  • Ability to work under tight deadlines and short notice is crucial.

Benefits and Opportunities:

A career in this role offers opportunities for growth and development within a supportive and collaborative work environment. As an industry leader, we prioritize employee empowerment and continuous skill enhancement.

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