Service Delivery Specialist
2 weeks ago
Service Coordinator Job Description
**Key Responsibilities:**
* Manage customer inquiries and resolve complaints in a timely and professional manner.
* Oversee service engineer assignments and job scheduling to ensure accuracy and efficiency.
* Coordinate with various departments to ensure effective service delivery and meet customer expectations.
* Identify opportunities to generate sales from customer interactions and handle purchasing issues.
* Monitor assigned vessels and ensure engineers adhere to protocols during on-site work.
* Approve spare parts used by engineers and finalize jobs based on their reports.
**Requirements:**
* Strong communication and problem-solving skills.
* Ability to work in a fast-paced environment and prioritize tasks effectively.
* Excellent customer service skills and a customer-centric approach.
* Strong organizational and time management skills.
* Ability to work independently and as part of a team.
**What We Offer:**
* Competitive salary and benefits package.
* Opportunities for career growth and professional development.
* Collaborative and dynamic work environment.
* Recognition and rewards for outstanding performance.
**About Us:**
Novo Recruitment Solutions Pte Ltd is a leading recruitment agency that specializes in providing top talent to various industries. We are committed to delivering exceptional service and building long-term relationships with our clients and candidates.
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