Service Delivery Specialist

2 weeks ago


Singapur, Singapore Novo Recruitment Solutions Pte Ltd Full time

Service Coordinator Job Description

**Key Responsibilities:**

* Manage customer inquiries and resolve complaints in a timely and professional manner.

* Oversee service engineer assignments and job scheduling to ensure accuracy and efficiency.

* Coordinate with various departments to ensure effective service delivery and meet customer expectations.

* Identify opportunities to generate sales from customer interactions and handle purchasing issues.

* Monitor assigned vessels and ensure engineers adhere to protocols during on-site work.

* Approve spare parts used by engineers and finalize jobs based on their reports.

**Requirements:**

* Strong communication and problem-solving skills.

* Ability to work in a fast-paced environment and prioritize tasks effectively.

* Excellent customer service skills and a customer-centric approach.

* Strong organizational and time management skills.

* Ability to work independently and as part of a team.

**What We Offer:**

* Competitive salary and benefits package.

* Opportunities for career growth and professional development.

* Collaborative and dynamic work environment.

* Recognition and rewards for outstanding performance.

**About Us:**

Novo Recruitment Solutions Pte Ltd is a leading recruitment agency that specializes in providing top talent to various industries. We are committed to delivering exceptional service and building long-term relationships with our clients and candidates.



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