Hospital Operations Director

The Hospital Operations Director is a strategic leadership role responsible for overseeing the operational functions of the hospital. This includes linen and laundry services, food services, bed management, claims management, and project management.

• You will have a strong background in operations management with experience in healthcare or a related field.
• You will possess excellent communication and interpersonal skills, with the ability to collaborate effectively with clinical and administrative teams.
• You will be a natural leader with the ability to motivate and inspire staff to achieve operational excellence.

• Linen and Laundry Management:
  • You will oversee all aspects of linen and laundry services, ensuring timely processing, distribution, and cleanliness of linens.
  • You will implement best practices for inventory management and track linen usage to optimise costs.
• Food Services:
  • You will collaborate with the food services team to develop and implement menus that meet dietary requirements and enhance patient satisfaction.
  • You will monitor food safety and quality standards in compliance with health regulations.
• Bed Management:
  • You will manage bed occupancy and availability, coordinating with nursing and admissions staff to streamline patient flow.
  • You will implement strategies to reduce bed wait times and optimise bed turnover.
• Claims Management:
  • You will supervise the claims processing team to ensure accurate and timely submissions to agency.
  • You will work with relevant departments to resolve issues and improve work process efficiency.
  • You will analyse claims data to identify trends and areas for improvement.
• Hospital Inspection:
  • You will conduct regular inspections and audits to ensure compliance with healthcare regulations and standards.
  • You will prepare for and facilitate external accreditation and inspection processes.
• Project Management:
  • You will lead cross-functional projects aimed at improving operational efficiency, patient care, and service delivery.
  • You will develop project plans, timelines, and budgets, ensuring projects are completed on schedule and within budget.
• Patient Data Protection:
  • You will ensure all operational practices comply with the Personal Data Protection Act, protecting patient information and privacy.
  • You will conduct regular audit for staff on data protection policies and best practices.
• Operational Leadership:
  • You will provide essential secretariat support for operational meetings, ensuring effective communication, documentation, and follow-up on operational initiatives.
  • You will involve collaborating closely with leadership and various departments to facilitate discussions that drive strategic decisions and enhance overall hospital performance.
• Collaboration with Multi-disciplinary Teams:
  • You will foster a culture of collaboration among clinical and administrative teams to enhance patient care and service delivery.
  • You will participate in interdisciplinary meetings to address operational challenges and develop solutions.
• Procurement and Partnerships:
  • You will oversee the procurement process for services related to Linen, Food Services, and other operational needs.
  • You will develop and maintain relationships with vendors and service providers, ensuring quality and cost-effectiveness.
  • You will evaluate and negotiate contracts and service agreements to ensure quality service delivery and cost-effectiveness securing optimal terms for the hospital.
• Staff Development:
  • You will recruit, train, and develop staff, promoting a positive work environment and encouraging professional growth.
  • You will conduct performance evaluations and provide coaching to enhance team performance.
• Financial Management:
  • You will develop and manage operational budgets, ensuring alignment with organisational financial goals.
  • You will monitor expenditures and implement cost-control measures to maintain financial stability.
  • You will leverage data analytics to inform and guide operational decisions within the healthcare facility.