Asst Director/ Sr Manager, Operations

4 days ago

Singapore Tan Tock Seng Hospital Full time

Asst Director/ Manager, Operations (Eye)
Institution: Tan Tock Seng Hospital
Family Group: Administration
Reporting to the Director, Ops (Eye), the Assistant Director will lead, guide and oversee operational activities; partner with clinical leads to effect patient-centric initiatives; assist management in driving and implementing strategic plans; undertake key development projects, and formulate business proposals for cost-effective and sustainable care models.
You will assist and complement the Director in working closely with internal and external stakeholders to develop and review the department's strategies and work plans, with a view to delivering better value to patients and staff. This would include, but not be limited to:
Optimize key resources' utilization and ensure operational/cost effectiveness.
Effect and ensure appropriate corporate governance.
Develop and maintain a financially sustainable value delivery system.
Contain costs actively while appropriately partnering with Finance.
Implement patient safety and quality assurance measures.
Deepen TTSH's service culture and improve patient satisfaction.
Benchmark performance in delivering value to patients and staff.
You will also assist in developing and aligning the Department's business plans with NHG's and TTSH's strategies and priorities, as provided in the strategic planning instruments, including but not limited to the hospital, family group, and department-level value dashboards.
You will identify, monitor, communicate, and review the department's value measures and lead indicators across assigned areas, and tie these indicators' performance back to TTSH's larger value delivery journey.
JOB REQUIREMENTS
Preferably Bachelor's Degree and above.
At least 8 years of relevant experience, with at least 5 years involving management experience (experience in a large organization setting will be advantageous).
Experience in healthcare management, especially in healthcare operations.
Experience in leading a team.
Driven, passionate, and service-oriented.
Possess good organizational and coordination skills, as well as strong interpersonal and communication skills.
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