Hospitality Operations Director

6 days ago

Singapore beBeeOperations Full time

Job Title: Hospitality Operations Director

We are seeking an experienced professional to oversee and lead the daily operations of food and beverage outlets.

Key Responsibilities:

  • Oversee daily operations of all food and beverage outlets and catering.
  • Develop and implement operational procedures, service standards, and quality assurance processes.
  • Monitor guest satisfaction and handle customer complaints promptly and professionally.
  • Lead, train, and develop F&B staff, ensuring a positive and productive team environment.
  • Work with the executive chef and kitchen team to ensure menu consistency, food quality, and presentation standards.
  • Manage inventory, ordering, and vendor relations to ensure cost-effective purchasing and minimal waste.
  • Analyze sales, cost control reports, and other performance indicators to drive continuous improvement.

Requirements:

  • Education: Bachelor's degree in Hospitality Management, Business Administration, or related field. Equivalent experience may be considered.
  • Experience: Minimum 5 years of experience in F&B management, with at least 2 years in an operations-level leadership role.
  • Skills:
    • Strong leadership, communication, and team management skills.
    • In-depth knowledge of F&B operations, cost control, and service standards.
    • Ability to handle high-pressure situations and solve problems efficiently.
    • Proficiency in POS systems and Microsoft Office; knowledge of inventory and scheduling software is a plus.
  • Personal Attributes:
    • Guest-oriented and service-driven.
    • Strong organizational and multitasking abilities.
    • Attention to detail and commitment to quality.
    • Flexible with work hours, including weekends and holidays.

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