Technical Support Specialist for IT Infrastructure
4 weeks ago
About the Role
DENTONS RODYK & DAVIDSON LLP is seeking a skilled Technical Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing expert technical support and troubleshooting services to our end-users.
Key Responsibilities
- Provide onsite and remote technical support to end-users experiencing issues with their devices, applications, or network connectivity.
- Identify, analyze, and resolve problems using various tools and methods, including remote access, diagnostic software, and manuals.
- Evaluate and recommend hardware and software upgrades to improve system performance and efficiency.
- Collaborate with other IT staff, vendors, and stakeholders to ensure smooth and timely delivery of services.
- Document and report issues, solutions, and feedback using ticketing systems.
- Train and educate users on how to use their devices and applications efficiently and securely.
Requirements and Qualifications
- Proven experience in providing technical support or a similar role.
- Strong knowledge and skills in troubleshooting and resolving hardware and software issues.
- Proficient in using various operating systems, such as Windows, and iOS.
- Familiar with various applications, including Microsoft Office, Zoom, Teams, and Global Protect VPN.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts in simple and clear terms.
Compensation and Benefits
The estimated salary for this position is $80,000 - $110,000 per annum, depending on qualifications and experience. DENTONS RODYK & DAVIDSON LLP offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
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