Technical Support Specialist for IT Infrastructure
3 days ago
In this role as a Technical Support Specialist, you will be responsible for delivering high-quality support services for our IT infrastructure. As part of the team, you will work closely with various stakeholders to ensure seamless operations and address any technical issues that may arise.
About RMA Contracts Pte. Ltd.:
RMA Contracts Pte. Ltd. is a leading provider of contract management solutions. We are committed to helping businesses navigate the complexities of contract management and ensuring compliance with industry regulations. Our team is comprised of experienced professionals who are passionate about delivering exceptional results and exceeding client expectations.
Key Responsibilities:
As a Technical Support Specialist, your primary responsibilities will include:
- Providing timely and effective support for IT-related queries and issues.
- Collaborating with internal teams to identify and resolve technical problems.
- Maintaining accurate records of service requests, including incident reports and resolution details.
- Developing and implementing process improvements to enhance overall service delivery.
- Educating users on best practices for IT hardware maintenance and troubleshooting.
Requirements:
To be successful in this role, you will need to possess the following skills and qualifications:
- Diploma in IT/Computing/Engineering or relevant certification with extensive experience in IT support.
- Strong knowledge of Microsoft Office applications, particularly Excel.
- Familiarity with ITIL foundation principles.
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