Technical Support Specialist

2 days ago


Singapore BUSINESS EDGE PERSONNEL SERVICES PTE LTD Full time

As a Technical Support Specialist at Business Edge Personnel Services PTE LTD, you will be responsible for ensuring the smooth operation of our IT infrastructure.

About the Role

We are seeking an experienced technical support specialist to join our team. The successful candidate will provide level 1 and service tasks, ensure customer satisfaction in maintenance and support, and analyze, troubleshoot, and solve assigned tickets by the team lead.

Key Responsibilities:
  • Support Level 1 & Service tasks
  • Ensure customer satisfaction in maintenance and support
  • Analyze, Troubleshoot, solve assigned tickets by the Team lead.
  • Formalize corrective action plans or local workaround within the SLA
  • Solve or escalate the analysis to the Level 2 support
  • Communicate regularly to keep the customer informed on the progress
  • Maintain components of IT infra and backend, including Hardware and Software
  • Replacements of Hardware/Endpoint equipment when faulty.
  • Perform site administration activities – Regular health checks on endpoints, Regular restart of services, monthly report submission.
  • Perform Preventive maintenance of servers and wide range of endpoint devices.
  • Backup and Restore – Database backups, logs housekeeping, Image backup of endpoint, workstation, servers etc.,
  • Perform OS Patching, Anti-virus update, security patching.
  • Assist in Change/Service request deployment and testing.
What We Offer

In addition to a competitive salary, we offer a comprehensive benefits package, including EA License No: 96C4864 and Reg. No.: R24121728.

Requirements

To be considered for this role, you should have relevant experience and skills in areas such as:

  • Preventive Maintenance
  • Troubleshooting
  • Hardware
  • Housekeeping
  • Customer Support
  • Active Directory
  • Administration
  • Information Technology
  • SQL
  • Networking
  • Windows
  • Team Lead
  • Customer Satisfaction
  • ITIL
  • Linux
  • Technical Support
Estimated Salary

The estimated annual salary for this position is $65,000 - $80,000.



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