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Quality Service Excellence Manager
3 weeks ago
Job Overview:
The Quality Service Management Executive plays a pivotal role in enhancing patient experience by transforming feedback into actionable quality service initiatives.
This involves swift resolution and closure of service-related concerns, guided by performance metrics, as well as facilitating hospital-wide projects to elevate service excellence.
Key responsibilities include conducting surveys, organizing programs and events, and planning focus group discussions to gather insights that inform strategic decision-making.
Additionally, you will assist in creating and populating data dashboards to track service satisfaction, feedback trends, and patterns.
About the Role:
- Bachelor's degree in Marketing, Communications, Psychology, or a business-related field
- At least 5 years of working experience in marketing communications or service quality, preferably from the healthcare industry
We are looking for a dedicated individual who is passionate about delivering exceptional service and driving quality improvements. If you have a strong background in marketing communications and a proven track record of success in the healthcare industry, we encourage you to apply for this exciting opportunity.
