Reserve Customer Advocate

4 days ago


Singapore Independent Reserve Full time
Role Overview: As a Reserve Customer Advocate, you will play a critical role in delivering an exceptional and personal experience to our customers. You will serve as the voice of Independent Reserve, resolving escalated issues effectively and escalating them to higher-level management when necessary.

The ideal candidate will have a solutions-driven mindset, excellent written and verbal communication skills, and the ability to prioritize multiple customer queries simultaneously.

Responsibilities:
  • Respond to customer inquiries via email or phone
  • Identify and report any customer request or account irregularities
  • Collaborate with the KYC team to facilitate and assist with the client verification process


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