Reservations manager

2 weeks ago


Singapore RESTAURANT ZEN PTE. LTD. Full time
Roles & Responsibilities

Job Description & Requirements
Reservations & Operations Manager – Brasserie Astoria, Singapore

We are looking for an experienced and highly organized Reservations & Operations Manager to join our team at Brasserie Astoria. This role requires a dynamic individual who will oversee all reservations, including private events and regular bookings, while also stepping in as an Operations Manager when required.

Brasserie Astoria is known for its exceptional dining experience, combining world-class cuisine with warm hospitality. We are committed to delivering seamless service from the first point of contact to the final farewell.

Key ResponsibilitiesReservations & Events Management:
  • Manage all reservations, ensuring efficient booking processes and optimized seating arrangements.
  • Handle guest inquiries with professionalism and ensure prompt responses across all reservation channels (phone, email, online platforms).
  • Coordinate private dining and special event bookings, working closely with guests to tailor experiences to their needs.
  • Maintain and update reservation systems, tracking guest preferences and VIP profiles to enhance personalized service.
  • Work closely with the marketing team to promote special events, seasonal menus, and exclusive dining experiences.
  • Monitor reservation trends and prepare reports to support operational and revenue strategies.
Operations Management (When Required):
  • Step in to oversee daily restaurant operations when the Restaurant Manager or Assistant Manager is on leave.
  • Lead and support the front-of-house team to ensure seamless service and uphold the restaurant's standards.
  • Assist in managing inventory, staffing schedules, and daily briefings.
  • Address guest concerns or service recovery situations professionally and efficiently.
  • Work collaboratively with the kitchen and bar teams to ensure smooth coordination between service and culinary operations.
The Ideal Candidate:
  • Prior experience in a reservations, events, or front-of-house management role within a restaurant or hospitality setting.
  • Excellent communication and customer service skills, with a warm and professional demeanor.
  • Strong organizational abilities with attention to detail and the ability to multitask in a fast-paced environment.
  • Proficiency in restaurant reservation systems (e.g., SevenRooms, OpenTable, ResDiary) is a must.
  • Leadership skills with the ability to step into an operational role when needed.
  • Passion for hospitality, with a guest-centric approach and a commitment to delivering exceptional dining experiences.
Employee Benefits Include:
  • Competitive salary
  • Staff meals
  • Birthday leave
  • Staff discounts at restaurants under Unlisted Collection Group
  • Career development opportunities in a growing hospitality group

If you thrive in a dynamic environment and enjoy both guest engagement and operational excellence, we invite you to join our team and contribute to the success of Brasserie Astoria.

Tell employers what skills you have

Customer Service Skills
Ability to Multitask
Leadership
Reserves
Operational Excellence
Restaurants
Food Quality
Inventory
VIP
in charge of reservations
Operations Management
Service Recovery
online reservations
Fine Dining
Employee Benefits
Attention to Detail
Customer Service
Hospitality

  • Singapore WYNDHAM SINGAPORE HOTEL Full time

    Roles & ResponsibilitiesReservations Executive / Assistant Reservations ManagerWe are looking for a dynamic and enthusiastic Reservations Executive or Assistant Reservations Manager to join our team. The role encompasses all aspects of reservations for the hotel. Reporting to the Director of Revenue, you will be responsible to maintain an accurate record of...


  • Singapore WYNDHAM SINGAPORE HOTEL Full time

    Roles & ResponsibilitiesReservations Executive / Assistant Reservations ManagerWe are looking for a dynamic and enthusiastic Reservations Executive or Assistant Reservations Manager to join our team. The role encompasses all aspects of reservations for the hotel. Reporting to the Director of Revenue, you will be responsible to maintain an accurate record of...

  • Reservations manager

    2 weeks ago


    Singapore RESTAURANT ZEN PTE. LTD. Full time

    Roles & ResponsibilitiesJob Description & RequirementsReservations & Operations Manager – Brasserie Astoria, SingaporeWe are looking for an experienced and highly organized Reservations & Operations Manager to join our team at Brasserie Astoria. This role requires a dynamic individual who will oversee all reservations, including private events and regular...

  • Reservation Manager

    3 weeks ago


    Singapore RAFFLES SENTOSA SINGAPORE Full time

    Roles & ResponsibilitiesJOB SUMMARYReporting to the Cluster Director of Revenue Management, the Reservations Manager is responsible for overseeing the day-to-day operations of the Reservations office, contributing to a seamless and delightful experience for our guests. He/She is also responsible for handling all general enquiries of the Hotel.What you will...

  • Reservation Manager

    2 weeks ago


    Singapore RAFFLES SENTOSA SINGAPORE Full time

    Roles & ResponsibilitiesJOB SUMMARYReporting to the Cluster Director of Revenue Management, the Reservations Manager is responsible for overseeing the day-to-day operations of the Reservations office, contributing to a seamless and delightful experience for our guests. He/She is also responsible for handling all general enquiries of the Hotel.What you will...


  • Singapore Mandai Wildlife Group Full time

    Mandai Wildlife Group is dedicated to preserving and showcasing the natural beauty of Mandai Wildlife Reserve, a flagship conservation project in Singapore.We are recruiting a Mandai Reserve Manager to oversee the operational aspects of the reserve, ensuring the delivery of exceptional wildlife experiences and efficient park operations.The successful...


  • Singapore MURRAY PTE. LTD. Full time

    About UsMURRAY PTE. LTD. is a luxury boutique hotel group with four hotels in Singapore. We are seeking a highly skilled and experienced professional to join our team as a Reservations Coordinator. The successful candidate will be responsible for coordinating reservations, managing room inventory, and providing exceptional customer service to guests.The...

  • Reservations Officer

    4 weeks ago


    Singapore WORLDWIDE HOTELS MANAGEMENT (H) PTE. LTD. Full time

    Roles & ResponsibilitiesJob Description:Making reservations for customers based on their various requirements and budgetary allowances.Ensure all information pertaining to reservations is properly entered into the system on a timely manner.Assist to check on room availability.Process and monitor advance deposits/prepayment on reservations.Prepare invoices...

  • Reservations Officer

    3 weeks ago


    Singapore WORLDWIDE HOTELS MANAGEMENT (H) PTE. LTD. Full time

    Roles & ResponsibilitiesJob Description:Making reservations for customers based on their various requirements and budgetary allowances.Ensure all information pertaining to reservations is properly entered into the system on a timely manner.Assist to check on room availability.Process and monitor advance deposits/prepayment on reservations.Prepare invoices...

  • Reservation Agent

    3 weeks ago


    Singapore CRAIG ROAD PROPERTY HOLDINGS PTE. LTD. Full time

    Roles & ResponsibilitiesWhat do we expect from you?Under the general guidance of the Reservation Supervisor or any other authorized by the management, handle all room reservation enquiries to the required standard, maintain accurate and complete records of all reservations, and take every opportunity to maximize revenue potential for the hotel through...

  • Reservation Agent

    3 weeks ago


    Singapore CRAIG ROAD PROPERTY HOLDINGS PTE. LTD. Full time

    Roles & ResponsibilitiesWhat do we expect from you?Under the general guidance of the Reservation Supervisor or any other authorized by the management, handle all room reservation enquiries to the required standard, maintain accurate and complete records of all reservations, and take every opportunity to maximize revenue potential for the hotel through...

  • Reservations Officer

    2 weeks ago


    Singapore EL DEVELOPMENT (VENTURES) PTE. LTD. Full time

    Roles & ResponsibilitiesSummaryAs a Reservations Agent, you will be responsible for handling guest inquiries and reservations, providing excellent customer service, and ensuring guest satisfaction. You will be working closely with the front office and sales teams to maximize room revenue and occupancy.Job Responsibilities· Handle guest inquiries and...


  • Singapore Mandai Wildlife Group Full time

    Role DescriptionWe are seeking a Wildlife Reserve Transport Manager to join our team. As a Wildlife Reserve Transport Manager, you will be responsible for overseeing the operation of our tram system, ensuring smooth transportation of guests around the reserve. You will work closely with tram technicians to maintain the trams and ensure they are in good...

  • Reservations Officer

    2 weeks ago


    Singapore EL DEVELOPMENT (VENTURES) PTE. LTD. Full time

    Roles & ResponsibilitiesSummaryAs a Reservations Agent, you will be responsible for handling guest inquiries and reservations, providing excellent customer service, and ensuring guest satisfaction. You will be working closely with the front office and sales teams to maximize room revenue and occupancy.Job Responsibilities· Handle guest inquiries and...


  • Singapore MOMENTUS HOTEL ALEXANDRA Full time

    Roles & ResponsibilitiesJob Description To assist the Reservations Sales Manager in directing & supervising the activities of the Reservation section. To manage, lead, direct and train the Reservations Sales Officers and Executives in the daily, weekly and monthly operational tasks which support the hotel sales and operational needs. To ensure maximum...


  • Singapore MOMENTUS HOTEL ALEXANDRA Full time

    Roles & ResponsibilitiesJob Description To assist the Reservations Sales Manager in directing & supervising the activities of the Reservation section. To manage, lead, direct and train the Reservations Sales Officers and Executives in the daily, weekly and monthly operational tasks which support the hotel sales and operational needs. To ensure maximum...


  • Singapore MOMENTUS HOTEL ALEXANDRA Full time

    Roles & ResponsibilitiesJob DescriptionTo assist the Reservations Sales Manager in directing & supervising the activities of the Reservation section. To manage, lead, direct and train the Reservations Sales Officers and Executives in the daily, weekly and monthly operational tasks which support the hotel sales and operational needs. To ensure maximum room...

  • Reservation Executive

    2 weeks ago


    Singapore RAFFLES SENTOSA SINGAPORE Full time

    Roles & ResponsibilitiesJOB SUMMARY:The Reservation Executive is responsible for handling reservations, ensuring an excellent experience for guests before they arrive at the hotel. This includes managing booking systems, processing requests, providing information, and ensuring all guest needs are met. You will be a key point of contact for guests making...

  • Reservation Executive

    2 weeks ago


    Singapore RAFFLES SENTOSA SINGAPORE Full time

    Roles & ResponsibilitiesJOB SUMMARY:The Reservation Executive is responsible for handling reservations, ensuring an excellent experience for guests before they arrive at the hotel. This includes managing booking systems, processing requests, providing information, and ensuring all guest needs are met. You will be a key point of contact for guests making...

  • Reservation Officer

    4 days ago


    Singapore HOI HUP NOVENA PTE. LTD. Full time

    Roles & ResponsibilitiesJob Summary Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine...