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Digital Experience Director, SEA

4 weeks ago

Singapore FORWARD 3D SINGAPORE PTE. LTD. Full time
Regional Client Experience Director Job Description

Forward 3D Singapore Pte. Ltd. is seeking a highly experienced Regional Client Experience Director to lead our key accounts in South East Asia. This is a senior-level role that reports directly to the APAC leadership management.

Key Responsibilities

  • Manage key SG & SEA accounts to ensure exceptional service and develop excellent client relationships.
  • Collaborate with regional leadership to build up key marketing capabilities in South East Asia.
  • Work closely with clients to understand business challenges, identify growth opportunities and collaborate with SEA team to deliver business solutions that meet their needs.
  • Drive proactive SOW/MSA agreements, renewals and negotiations with clients.
  • Cross and upsell opportunities for existing accounts.
  • Lead or co-lead pitches and negotiate commercial terms to secure new business for the company.
  • Develop competitive product propositions to meet client goals.

Requirements

  • At least 10 - 16 years of digital marketing experience, preferably from a media agency environment.
  • Excellent understanding of multiple digital channels including PPC, Display, Paid Social.
  • Experience of localised digital strategies for Singapore & SEA.
  • Excellent communication and relationship-building skills.
  • Exceptional ability to identify and implement opportunities for improvement.
  • A true collaborative team player who has the passion to lead and nurture talents, yet able to work independently as well.
  • Excellent presentation skills to convey a compelling story.
  • Results and target driven.
  • Strong analytical skills and attention to detail.
  • Able to prioritise, multi-task and project manage.
  • Proactive, motivated and a self-starter who's passionate to build.