Customer Acquisition and Community Manager

3 days ago


Singapore RECRUIT EXPRESS PTE LTD Full time
About the Role

We are seeking a highly motivated and organized individual to join our team as a Customer Acquisition and Community Manager.

As a key member of our customer acquisition team, you will play a crucial role in onboarding new parents to our community, sharing our vision, and recommending suitable coding programs for students.

The ideal candidate will have excellent communication and problem-solving skills, be driven, fast-learners, proactive, and able to work in a fast-paced environment.

Responsibilities
  • Be a key player in the customer acquisition team to onboard new parents to the company's community
  • Share the company's vision and recommend suitable coding programs for students
  • Support customer success initiatives like special programmes or competitions, or community events like fireside chats for customer engagement
  • Maintain customer relationships and build a strong the company's community
  • Act as parents' advocate and manage relationships with them
  • Plan lead generation events with key partners like Parent Sharings, trial classes and make sure payment for classes are received
  • Work with the teaching team to assess the students and follow up with parents for conversion
  • Responsible for handling general administrative duties, e.g. sending out onboarding emails, data entry, sorting out data and research
  • Ensure that all customer information is properly documented and updated in the CRM system
  • Relationship manager for the company's community, continue to track the progress of students and maintain relationships with parents
Requirements
  • Strong communication and problem-solving skills
  • Driven, fast learner, proactive and ability to work in a fast-paced environment
  • Organised, detail-oriented and ability to manage different projects at once
  • Get things done attitude, self-driven
  • You are very meticulous and independent, able to set own priorities with time management to complete projects timely
  • Diploma / Degree Graduates without experience are welcome to apply as on job training will be provided
Preferred Skills
  • You love to learn and expand knowledge in Computer Science and/or Engineering
  • Strong communication and problem solving skills. Open-minded and dynamic
  • You are eager to shape the skills and minds of our next generation in equipping them with the right digital skills You have prior teaching experience, be it tutoring, or team training
About Us

We are Learning in Coding / Robotics for Primary & Secondary school kids based at West Coast Plaza.

Working hours: 9am to 6pm (5 days per week, Wednesday to Sundays, PH OFF)

Estimated salary: $2800-$3500 per month + quarterly/annual bonus



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