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Clinical Operations Director

2 months ago

Singapore HMI ONECARE PTE. LTD. Full time
Job Summary

We are seeking an experienced Clinical Operations Director to oversee the operational management of a cluster of clinics, ensuring high-quality patient care, efficient workflows, and excellent customer service. The successful candidate will lead a team of clinic managers and staff, driving business growth, and implementing strategic initiatives to enhance clinic performance.

Key Responsibilities:

  • Operational Management:
    • Oversee the daily operations of a cluster of clinics, ensuring compliance with regulations and company policies
    • Manage clinic budgets, resources, and staffing to achieve business objectives
    • Implement process improvements to enhance patient flow, reduce wait times, and increase productivity
  • Leadership and Development:
    • Lead, mentor, and develop a team of clinic managers and staff to achieve departmental goals
    • Foster a culture of excellence, innovation, and continuous learning
    • Conduct performance evaluations, provide feedback, and identify training needs
  • Patient Experience:
    • Ensure delivery of high-quality patient care, excellent customer service, and positive patient experiences
    • Implement patient satisfaction initiatives and monitor feedback to drive improvements
  • Business Growth:
    • Drive business growth through strategic planning, market analysis, and competitive intelligence
    • Identify opportunities to increase revenue, expand services, and enhance market share

Requirements:

  • Bachelor's degree in Healthcare Administration, Business, or a related field
  • At least 3 years of experience in clinic operations management and leadership
  • Strong leadership, communication, and interpersonal skills
  • Ability to analyze data, think strategically, and make informed decisions
  • Experience with clinic management software and systems
  • Understanding of healthcare regulations, accreditation standards, and compliance requirements