Customer Service Associate Role
1 week ago
At ABER CARE PTE. LTD., we are seeking a highly motivated and organized individual to join our team as a Client Service Associate.
The successful candidate will be responsible for providing exceptional customer service, handling administrative tasks, and ensuring a smooth experience for our residents, family members, and guests.
Key Responsibilities:
- Greet and welcome residents, family members, or guests in a friendly and professional manner
- Manage calls and inquiries, providing accurate information and directing them to the appropriate venue when necessary
- Handle various administrative tasks efficiently and effectively
- Assist in resolving guest concerns, requests, or complaints in a timely and professional manner
- Provide support during admission, discharge, and administrative processes
- Arrange transportation for residents to attend appointments and manage dispatch-related logistics
- Support with coordinating and organizing guest reservations and designated visitation periods
Requirements:
- Minimum experience in customer service or hospitality settings
- Fresh graduates are encouraged to apply
- Able to work a 5-day week, including Saturdays, Sundays, and public holidays, on a rotational shift basis
- Possess excellent communication and interpersonal skills
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