Current jobs related to Contact Centre Team Leader - Singapore - AGAPE CP HOLDINGS PTE. LTD.

  • Contact Centre Team Leader

    2 months ago

    Singapore AGAPE CP HOLDINGS PTE. LTD. Full time

    Roles & Responsibilities• Manage the performance and service quality of the CSO.• Ensure that all CSO under TL’s supervision is well trained and ensure that CSO are providing accurate and timely responses.• Responsible for the overall day to day case management and liaison with relevant stakeholders for further investigation and follow-up.•...

  • Contact centre team lead

    1 week ago

    Singapore People Profilers Pte Ltd Full time

    As part of Group Contact Centre, the Service Team Leader's key role is to ensure optimal operational efficiency and customer satisfaction in the provision of Contact Centre services. Reporting to the Institution Lead, Group Contact Centre, you will: Job Responsibilities: Monitor performance real-time and manage resources / deploy manpower Prepare...

  • Contact Centre Team Leader

    3 weeks ago

    Singapore AGAPE CP HOLDINGS PTE. LTD. Full time

    Roles & ResponsibilitiesJob Descriptions: Your main scope as a team leader would be that of training. Train CCS based on the provided resources. Prepare competency quiz, test, and check-ins to ensure that CCS are provided with accurate information. Manage the performance and service quality of the CCS. Ensure that all CCS under TL’s supervision is well...

  • Sales Team Leader

    2 weeks ago

    Singapore ST RECRUITMENT CENTRE Full time

    Job Description for Sales ProfessionalsAt ST RECRUITMENT CENTRE, we are looking for a skilled Sales Team Leader to lead and guide a team of sales professionals in the Paya Lebar area. The ideal candidate should possess a strong understanding of digital sales and marketing principles and be proficient in English language communication.Main...

  • Contact centre manager

    6 days ago

    Singapore TDCX Full time

    Up to $6.5 K per month + 1 month PB Contact Centre Manager (Government Project) Chai Chee Mon to Friday (8.30am to 6pm) Based in Singapore, we are a holistic talent solutions company and subsidiary of TDCX, with an extensive network of recruitment experts in over a dozen industries. Our team has a collective experience of over a decade when it comes to...

  • Data Centre Team Leader

    2 weeks ago

    Singapore ExcelRedstone Full time

    Data Centre Team Leader Job DescriptionAbout the Role:This is a key position in managing and providing support for our Client's Data Centre cabling infrastructure, its server and network hardware environment and physical security controls. The Data Centre Team Leader will be site based and be responsible for the delivery of Moves, Adds and Changes (MAC) work...

  • Unit Head Contact Centre Fraud Leader

    2 weeks ago

    Singapore United Overseas Bank Full time

    Fraud and Scam Team LeadershipAs the Unit Head Contact Centre Fraud, you will lead a team of specialists trained in managing Fraud/Scam cases reported by customers via the direct Fraud/Scam hotline and other channels.Responsibilities include ensuring team members complete follow-ups with internal and external parties to resolve Fraud/Scam requests/feedback...

  • Executive / senior executive (contact centre, healthcare)

    1 week ago

    Singapore People Profilers Pte Ltd Full time

    To drive change, determine operational strategies, capacity planning and performance reviews together with Institution Lead. Job Responsibilities: Supports the Institution Lead to oversee and manage the operations by: Assisting in leave and roster planning and manages roster of staff for daily operations Preparing documents for annual budgeting cycle and...

  • Contact Centre Technical Specialist

    3 weeks ago

    Singapore Careers@Gov Full time

    At Careers@Gov, we are seeking a highly skilled Contact Centre Technical Specialist to join our team. As a trusted partner of our citizens, we strive to deliver intuitive and personalized experiences that empower individuals to embrace holistic well-being.The ideal candidate will be responsible for assessing, recommending, and implementing tech solutions,...

  • Senior Contact Centre Systems Manager

    3 weeks ago

    Singapore United Overseas Bank Full time

    About the RoleWe are seeking a highly skilled and experienced Contact Centre Systems Manager to join our team at United Overseas Bank Limited. As a key member of our Group Technology and Operations (GTO) department, you will be responsible for managing contact centre system requirements, overseeing system projects, and ensuring successful digital...

  • Service Centre Call Agent

    2 weeks ago

    Singapore STARWOOD CUSTOMER CONTACT CENTRE (AP) PTE. LTD. Full time

    Key ResponsibilitiesProcess customer reservation requests and support loyalty and customer care inquiries. Handle Marriott brand contacts, assisting customers with booking needs or questions via voice and email channels. Deliver exceptional customer experiences by providing information on property facilities, services, and room accommodations. Identify...

  • AVP, Contact Centre Operations Specialist

    1 month ago

    Singapore HSBC Full time

    AVP, Contact Centre Operations and Service OptimizationHSBC is seeking a high-calibre professional to join our team as an AVP, Contact Centre - Operations and Service Optimization. This role plays a central role in maintaining our reputation as a leader in banking in Hong Kong.Key Responsibilities:Service Performance Analysis: Produce timely analysis on...

  • Strategic Team Leader

    3 days ago

    Singapore PEOPLE PROFILERS PTE. LTD. Full time

    Job SummaryWe are seeking a highly skilled and experienced Strategic Team Leader to join our team at People Profilers Pte. Ltd. This is a fantastic opportunity for an ambitious individual who is looking to take on a leadership role and make a real impact.About the RoleThe successful candidate will be responsible for leading a team of staff members, providing...

  • Contact Centre Technical Specialist

    2 weeks ago

    Singapore Careers@Gov Full time

    Transform Customer Experience DeliveryAt Careers@Gov, we are seeking a Contact Centre Technical Specialist to join our team and help us enhance our customer experience delivery. As a key member of our organisation, you will be responsible for assessing, recommending, and implementing tech solutions to optimise service delivery.Key ResponsibilitiesAssess...

  • Team Leader

    2 months ago

    Singapore GRAND HYATT SINGAPORE Full time

    Roles & ResponsibilitiesYou will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Team Leader - Communications Centre is responsible to assist in the smooth and efficient running of Communications...

  • Centre Leader

    3 weeks ago

    Singapore OAKS PLUS LIMITED Full time

    Roles & ResponsibilitiesResponsibilitiesFinancial & Facilities ManagementAccountable for the financial accounting and budgetary control of a centre’s funds and the management and maintenance of centre facilities for safe and optimal utilizationRegulations, Policies and Quality StandardsAddresses the regulatory compliance to national frameworks...

  • Global Director of Contact Centre Operations

    2 weeks ago

    Singapore Dyson Full time

    About This RoleWe're looking for a highly skilled and experienced professional to lead our global contact centre operations. The ideal candidate will have a strong background in contact centre strategy, operations, and policy development. With a focus on driving transformation and excellence, this role will play a critical part in shaping our customer...

  • AVP, Contact Centre Operations Specialist

    4 weeks ago

    Singapore HSBC Full time

    Unlock Your Potential in Contact Centre OperationsAre you a strategic thinker with a passion for delivering exceptional customer experiences? Do you have a knack for analyzing complex data and developing innovative solutions? We're seeking a talented AVP, Contact Centre - Operations and Service Optimization to join our team at HSBC.Key...

  • Trainer, Contact Centre Services

    3 weeks ago

    Singapore DHL SUPPLY CHAIN SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesResponsibilities: Prepare and develop training materials and plans for Contact Centre Be an effective and contributing member of the LCSC Management Team, ensuring that the overall objectives of the LCSC are supported. To train the Contact Centre's Customer Support Agents / Quality Assurance (QA)/ Client Support Manager (CSM) /...

  • Principal/ Centre Leader

    3 weeks ago

    Singapore PLAYSTEPS PRESCHOOL @ FERNVALE PTE. LTD. Full time

    Roles & Responsibilities Lead the development of strategic plans and structures to foster a culture of care, trust, mentoring, and collaboration. Manage and enhance Centre operations while ensuring compliance with industry regulations. Drive operational and programme excellence by developing strong processes in governance, partnerships, continuous...

Contact Centre Team Leader

2 months ago

Singapore AGAPE CP HOLDINGS PTE. LTD. Full time
Job Title: Contact Centre Team Leader

We are seeking a highly skilled and experienced Contact Centre Team Leader to join our team at AGAPE CP HOLDINGS PTE. LTD.

Key Responsibilities:
  • Manage the performance and service quality of the Contact Centre Operations (CSO).
  • Ensure that all CSO under your supervision are well-trained and equipped to provide accurate and timely responses.
  • Oversee the day-to-day case management and liaison with relevant stakeholders for further investigation and follow-up.
  • Perform quality audit checks on CSO handling the programme, including account access, soft skills, knowledge management, and resolving customer queries.
  • Train CSO based on provided resources, prepare competency quizzes, tests, and check-ins to ensure accurate information.
  • Take ownership of team results, understand developmental needs, and provide support to the team.
  • Work with stakeholders to ensure accurate information cascading.
  • Monitor arrival patterns and highlight to the client any increase in queries.
  • Conduct regular audits to ensure quality of CSO appointed for the programme.
  • Support and guide CSO in their proficiency and knowledge of the programme.
  • Provide assistance to CSO for complex cases and communicate with stakeholders as needed.
  • Provide feedback and recommendations on service delivery to the client.
Requirements:
  • Ability to train CSO on systems and programme-related information.
  • Self-driven with excellent interpersonal and communication skills.
  • Good communication skills in English.
  • Proficiency in other languages/dialects may be required depending on programme requirements.
  • Proficient in Microsoft Excel applications.
  • Ability to take the initiative, work independently, and accomplish tasks with minimal supervision.
  • Ability to work beyond operational hours, if and when required.
  • Ability to handle difficult interactions in a professional manner.
  • Possess Diploma qualification or above.
  • At least 2 years of relevant supervisory experience in contact centre, customer support, and customer service functions.