Claims Specialist
7 days ago
Entity: Allianz Insurance Singapore
As a Claims Specialist/Senior Claims Specialist at Allianz Insurance Singapore, you will play a crucial role in ensuring the smooth operation of our claims management process. Your primary responsibility will be to collaborate with internal stakeholders to align coverage, policy intent, and wordings. Additionally, you will be responsible for achieving annual claims savings set by the Head of Department (HoD) for the team on pending claims volume and nature of claims.
Key Responsibilities:
- Assess, evaluate, and negotiate all Motor claims assigned and achieve settlement in a timely manner within the designated authority limit.
- Handle claim recoveries.
- Liaise with service providers such as surveyors, investigators, lawyers, doctors, and/or other relevant parties on claims matters.
- Understand Allianz Claims Management strategies and ensure proper claim settlements in accordance with policy conditions and company guidelines.
- Meet service standards and abide by claims protocols.
- Assist, discuss, and escalate complex or large claims for review and/or decision to Manage/HoD or Management.
- Attend to issues relating Motor claim enquiries and complaints/feedback from customers, business relationship managers, and intermediaries, etc.
- Assist Manager/HoD in statistical reports, operational reports, and recommendations on claims remedial steps (where applicable) on a regular basis to Management.
- Work with fellow Claims Specialist/Managers on ongoing claims review and continuous improvement of claims operating procedures and standards.
- Support Projects and Initiatives on claims, including but not limited to Marketing, Process, Product, System Setup, and Enhancement for all Motor products.
- Work closely with IT Master platform teams to further enhance the claims process and system functionalities of the core platform to move towards organizations' STP and NPS targets as a claims team.
- Any other duties as and when deemed necessary.
Qualifications:
- Degree or diploma in any field.
- 3 to 5 Years of Motor Claims Experience.
- Motor claims handling, particularly in Private vehicles, Commercial Vehicles, and Fleet.
- Meticulous, analytical, problem-solving, and organized.
- Open-minded, proactive, receptive to new ideas, and cope well with changes and pressure.
- Effective communication, negotiation, customer service techniques/skills, and interpersonal skills to be capable of dealing with all levels of clients, intermediaries, and external parties.
- Good spoken and written communication skills in both English & Chinese.
- Good knowledge of MS Office software and any other technology applications.
- Team Player who is willing to work in a dynamic environment and willing to help others.
- Experience in other lines such as Personal Accident, Home, and Fire; experience in managing commercial products such as Property and Casualty, Engineering, and WICA claims will have an advantage.
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams, and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow, and to shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability, or sexual orientation.
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