Senior Claims Specialist

6 days ago


Singapur, Singapore CHUBB Full time
Job Title: Senior Claims Specialist

This role involves directing, monitoring, assessing and handling Financial Lines claims and related aspects arising under Financial Lines.

Key Responsibilities:
  • Claims Service: Provide high-quality claims service to all stakeholders in accordance with Chubb claims philosophy.
  • Claims Quality: Ensure that claims are handled in accordance with local and regional operating processes and claim handling procedures.
  • Claims Reporting: Collate claims information and data within Singapore as required for reporting purposes.
  • Expense Management: Manage and supervise Financial Lines claims underwritten and reported in Singapore against policy terms and conditions, company guidelines, local operating procedures and claims management guidelines.
  • Legal Advice: Understand and challenge legal advice as required on claims.
  • Claims Analysis: Provide claims analysis and trends observed.
Areas of Responsibility:
  • Work within local and regional operating processes and claim handling procedures to ensure that quality claim service is rendered to all stakeholders in accordance with Chubb claims philosophy.
  • Effectively manage and supervise Financial Lines claims underwritten and reported in Singapore against policy terms and conditions, company guidelines, local operating procedures and claims management guidelines.
  • Collate claims information and data within Singapore as required for reporting purposes including verifying completeness and accuracy of reports.
  • Recommend modifications and improvements to established procedures to improve productivity.
  • Attend to claim enquiries and feedback, maintain positive relationship with all customers, brokers and service providers.
  • Work with internal colleagues to manage accounts, contribute to discussions with business units for products developments and loss control.
  • Ensure that appropriate claims management and underwriters are made aware on a timely basis of specific claims issues or trends which may impact underwriting decisions.
  • Manage and supervise claims to finality within designated authority and Chubb claims management guidelines.
  • Ensure that loss reserves are set and maintained in accordance with Chubb guidelines, timely updates of claims data made into systems and correctness of systems and file records.
  • Use external resources in accordance with the Chubb guidelines and philosophies. This includes the engagement of appropriate service providers where required and management of such providers and cases towards timely and effective resolution.
  • Document and collate Financial Lines claims processes and controls.

This position may develop to include other tasks, which are commensurate with the employee's abilities, in addition to those recorded in this position description.


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