Senior Claims Executive, WICA Claims Specialist

4 hours ago


Singapur, Singapore AIG Full time
Transforming Claims Resolution at AIG

AIG is reimagining the way we help customers manage risk. As a Senior Claims Executive, WICA Claims, you will play a vital role in this transformation. This is an opportunity to grow your skills and experience as a valued member of our team.

Make a Difference in Claims Resolution

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

Your Key Responsibilities

  • Handle WICA claims adjudication, reserving and settlement of claims within given authority level.
  • Assess WICA claims for Singapore office and Multinational Clients based on statutory requirements, policy coverage and accounts with special arrangements.
  • Interpretation of WICA policy wording for both SME and Commercial portfolios to determine coverage under the Act.
  • Manage key claims enquiry; legislative coverage determination, determination of Permanent Incapacity and Act Death quantum and issuance of the compensation award towards the parties involved.
  • Strive for continuous improvement on claim file handling with feedback and support through the Quality Assurance Review processes.
  • Align mindset with the team members to maintain adherence of best practice protocols for (WICA) regulatory claims, consistent with global best practice.

What You'll Need to Succeed

  • Basic insurance certifications i.e. BCP and Comm GI.
  • Proven experience in assessing complex WICA claims.
  • Timely, accurate and customer focused claim resolution, minimizing indemnity exposure and mitigating vendor and legal expense.
  • Effective communication of key Complex claims and (WICA) portfolio messages to internal stakeholders.
  • Financial control through consistent reserve and other financial transaction discipline.
  • Accurate and consistent policy interpretation.

A Culture of Belonging at AIG

AIG is committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs).

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.



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