Claims Manager

3 days ago


Singapur, Singapore Everest Intl Re, Ltd Singapore Full time
About Everest Intl Re, Ltd Singapore

Everest Intl Re, Ltd Singapore is a leading global reinsurance and insurance provider, operating for nearly 50 years through subsidiaries in key markets around the world. Our strengths include extensive product and distribution capabilities, a strong balance sheet, and an innovative culture.

About the Role

We are recruiting for a Third Party Claims Manager to be based in our Singapore Insurance office with a hybrid schedule that has the option of working two days remotely each week.

Role Purpose

The primary purpose of this role is to manage Everest Asia's long tail claims portfolio. The portfolio consists of directors and officers, financial institutions, general liability, professional liability, cyber, and medical malpractice claims.

Key Accountabilities
  • Provision of claims handling service.
  • Assist with development of the long tail claims function to meet business targets and plans.
  • Personal management of long tail claims including that (where appropriate) they are reported and escalated in line with corporate requirements.
  • Identify and monitor short tail claims trends and issues, providing insightful and actionable feedback to underwriters, local management, and the Head of Claims, Asia Pacific.
  • Broker and customer relationship management for Asia to support the retention and acquisition of business.
  • Align, empower, and influence others through ideas, encouragement, and insight.
  • Market facing role, promoting Everest brand and capabilities within Asia.
  • Provide claim solutions to support clients' most complex risks and challenges.
  • Build brand and product awareness through broker market.
  • Support Head of Claims, Asia Pacific with delivery of market leading claims offering.
Requirements
  • Minimum 5 years' experience managing long tail complex and/or specialty lines insurance claims.
  • Fluent in English.
  • Extensive knowledge and experience in managing complex claims portfolios.
  • Exceptional oral and written communication, with the ability to provide concise executive summaries to senior management.
  • Highly collaborative and able to work effectively across the organisation as well as with external stakeholders.
  • Ability to adapt and embrace change, solutions driven.
  • Tenacity and decisiveness, with the courage to take risks.
  • Strong interpersonal skills and demonstrates respect for the opinions of others.
Competencies
  • As a senior member of the Claims team, the candidate must champion the Everest Insurance Culture:
  • Collaboration: Open and transparent communication with customers and colleagues.
  • Diversity, Equity, and Inclusion: Through a welcoming and open environment that values all individuals.
  • Thoughtful Assumption of Risk: Supporting the Everest goal of carefully writing profitable business by ensuring data quality, prompt and accurate feedback to Underwriters, and operational control throughout the enterprise
  • Execution: Delivering outstanding support to the organisation through strong day-to-day business operations, effective project management, and careful oversight of vendors
  • Humility: Caring and respectful approach to service colleagues, customers, and the community
  • Leadership: By example, every day

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