Advertiser Experience Specialist
4 weeks ago
At TikTok, we're committed to ensuring our global community is safe and empowered to create and enjoy content. As a Partner Development Specialist in our Global Monetization Integrity - Advertiser Experience team, you'll play a critical role in driving initiatives to mitigate risks in Ads and Commerce and to ensure advertiser quality on our platform.
Key Responsibilities- Partner directly with our advertisers in collaboration with the Sales team to enhance the advertiser's experience on our platform.
- Engage with cross-functional stakeholders in Policy, Training, and Operations to assess and optimize existing services, providing qualitative and quantitative feedback on emerging issues.
- Contribute to defining and operationalizing premium services for key customers.
- Collaborate closely with Sales, IMI, RIM, PPO, and Policy for onboarding and rolling off advertisers based on integrity and revenue data.
- Curate continuous improvement in advertiser onboarding and proactive integrity strategies, collaborating with our Policy, Training, Operations, and Sales teams.
- Provide recommendations to senior management through quantitative and qualitative analysis of challenges and projects dedicated to specific verticals/markets.
- Establish and improve upon the best practices for the team, writing and maintaining compelling, and accurate documentation and reporting.
- Interact with advertisers daily across all segments of the business, including Key Accounts, Growth and Mid-Market.
- Weekly insights sharing with the segment sales teams providing integrity trends and best practices.
- Provide weekly performance metric insights to the AdEx management team to ensure alignment on KPIs such as Posting Rate and Risk Index.
- 2+ years of account management, customer success, customer experience, public relations, partnership management or service design experience.
- Proven experience in project management, preferably in Operations, Monetization Integrity, or Trust and Safety.
- Work proficiency with operational metrics such as false positives and negatives, accuracy, and recall.
- Able to acquire new skills and knowledge quickly. Capable of managing tasks efficiently with minimal supervision.
- Fluent English and the following SEA language: Vietnamese.
- Creatively and analytically inspired, with experience in measuring the effectiveness of initiatives and defining the metrics to measure them.
- Prepare and present compelling narratives to showcase the progress of internal initiatives, presenting data alongside socio-cultural context.
- Experience in condensing findings, inquiries, and recommendations to cross-functional team members, preferably with exposure to senior stakeholders.
- Experience with design thinking and data literacy is a welcome plus.
- Highly motivated with a strong willingness to learn and adapt in a fast-paced environment. Self-sufficient, with the ability to take initiative and solve problems independently.
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Advertiser Experience
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Singapur, Singapore TikTok Full timeTeam Introduction Ensuring that our global community is safe and empowered to create and enjoy content is a core value at TikTok. The Global Monetization Integrity team plays a critical role in driving initiatives to mitigate risks in Ads and Commerce and to ensure advertiser quality on our platform. As a Partner Development Specialist in our Global...
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