Advertiser Experience Specialist

4 weeks ago


Singapur, Singapore TikTok Full time
Job Description

At TikTok, we're committed to ensuring our global community is safe and empowered to create and enjoy content. As a Partner Development Specialist in our Global Monetization Integrity - Advertiser Experience team, you'll play a critical role in driving initiatives to mitigate risks in Ads and Commerce and to ensure advertiser quality on our platform.

Key Responsibilities
  1. Partner directly with our advertisers in collaboration with the Sales team to enhance the advertiser's experience on our platform.
  2. Engage with cross-functional stakeholders in Policy, Training, and Operations to assess and optimize existing services, providing qualitative and quantitative feedback on emerging issues.
  3. Contribute to defining and operationalizing premium services for key customers.
  4. Collaborate closely with Sales, IMI, RIM, PPO, and Policy for onboarding and rolling off advertisers based on integrity and revenue data.
  5. Curate continuous improvement in advertiser onboarding and proactive integrity strategies, collaborating with our Policy, Training, Operations, and Sales teams.
  6. Provide recommendations to senior management through quantitative and qualitative analysis of challenges and projects dedicated to specific verticals/markets.
  7. Establish and improve upon the best practices for the team, writing and maintaining compelling, and accurate documentation and reporting.
  8. Interact with advertisers daily across all segments of the business, including Key Accounts, Growth and Mid-Market.
  9. Weekly insights sharing with the segment sales teams providing integrity trends and best practices.
  10. Provide weekly performance metric insights to the AdEx management team to ensure alignment on KPIs such as Posting Rate and Risk Index.
Requirements
  • 2+ years of account management, customer success, customer experience, public relations, partnership management or service design experience.
  • Proven experience in project management, preferably in Operations, Monetization Integrity, or Trust and Safety.
  • Work proficiency with operational metrics such as false positives and negatives, accuracy, and recall.
  • Able to acquire new skills and knowledge quickly. Capable of managing tasks efficiently with minimal supervision.
  • Fluent English and the following SEA language: Vietnamese.
Preferred Qualifications
  • Creatively and analytically inspired, with experience in measuring the effectiveness of initiatives and defining the metrics to measure them.
  • Prepare and present compelling narratives to showcase the progress of internal initiatives, presenting data alongside socio-cultural context.
  • Experience in condensing findings, inquiries, and recommendations to cross-functional team members, preferably with exposure to senior stakeholders.
  • Experience with design thinking and data literacy is a welcome plus.
  • Highly motivated with a strong willingness to learn and adapt in a fast-paced environment. Self-sufficient, with the ability to take initiative and solve problems independently.

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