Implementation Manager
1 week ago
About Us:
OCBC Bank is a leading financial institution in the region, committed to delivering exceptional banking services to our customers. We are looking for a talented individual to join our team as an Implementation Manager.
Job Summary:
The Implementation Manager will be responsible for ensuring the successful implementation of our solutions across various markets. This involves working closely with clients and their IT teams to ensure seamless integration and rollout of our services. The ideal candidate should have strong technical knowledge, excellent communication skills, and experience in managing complex projects.
Salary: $120,000 - $180,000 per annum
About the Role:
In this role, you will be responsible for:
1. Providing pre-sales support to our Cash Sales team for complex product solutioning, including H2H, API, and File Integrations.
2. Performing integration of all cash deals by working closely with clients and their IT teams to ensure successful rollout of services.
3. Implementing solutions using structured project management plans to ensure timely delivery and within Service Level Agreements (SLAs).
4. Managing in-country implementation in cooperation with regional implementation teams from Head Office in Singapore.
5. Driving process improvement and initiatives to enhance implementation service delivery and operational/support handling.
6. Supporting business units through product information sharing sessions, operational improvements, and external training to customers.
7. Organizing and participating in department events/initiatives.
8. Partnering with Product and Channel to provide customer feedback on product-related services issues to feed into product development roadmaps.
Qualifications:
To be successful in this role, you will need to have:
1. Strong working experience in customer support, banking operations, and systems preferably with technical knowledge.
2. At least 5 years' of working experience in Transaction Banking or related Banking experience is essential.
3. Ability to interact with customers across all levels – junior level to senior management.
4. Strong customer-centric mindset.
5. Excellent proficiency in English.
6. Ability to lead discussions with senior management to achieve desired outcomes.
7. Strong communication skills, proactive, team player, good inter-personal skills, etc.
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