Implementation Manager

2 months ago

Singapore WORLDPAY PTE LTD Full time
Roles & Responsibilities

Are you ready to write your next chapter?


Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we

work and making the way millions of people pay easier, every day.


What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one.


We’re looking for a Implementation Manager to join our ever evolving Customer Experience team to help us unleash the potential of every business.


Are you ready to make your mark? Then you sound like a Worldpayer.


About the team

You will be joining a highly motivated and driven team of people who work in the eCommerce Payment Gateway sector. Our aim is to ‘WOW’ our customers by providing dedicated Implementation support. To achieve this requires agility and creativity in an ever evolving and diverse payments landscape.


What you’ll own

  • Possess expert level of knowledge on all relevant products and services.
  • This is a customer-facing role, you’ll be responsible for supporting our customers in integrating with Worldpay suite of payment services.
  • As a go-to expert, you’ll work directly with the customer and Account Management team to fully understand the business and deliver the solutions that are fit for purpose.
  • Support the customer and their relevant technical team to integrate to our suite of products, designing and setting up their accounts, providing technical guidance, as well as assistance in troubleshooting and resolving incidents.
  • You will be responsible for defining the finalized scope and manage the project right though completion and post live monitoring, following clear and well-maintained project plans. You will keep all relevant stakeholders updated with regular scheduled meetings to identity any risk early and ensure that the project is going to plan.
  • You’ll use your exceptional project management skills and experience to work on a high number of projects at any one time.
  • You’ll also plan and deliver customer demos and training on product functionality, to help maximize the value add to their businesses.
  • Build awareness of changing technical trends within the payment processing industry as well as wider technical trends such as security, web/browser technologies, mobile technologies etc.
  • Other related duties assigned as needed.

Where you’ll own it

You’ll own it in our APAC hub. With hubs in the heart of city centers and tech capitals, things move fast in APAC. We pride ourselves on being an agile and dynamic collective, collaborating with different teams and offices across the globe.

What you bring

  • 5 years and up experience and proven background in managing projects and delivering customer technical integrations.
  • Mandaring Speaking is a must.
  • Confidence and experience in managing relationships between internal and external stakeholders. Possess strong communication and interpersonal skills. Speak up in meetings and contribute positively.
  • Creative and forward thinking with a good aptitude for problem solving.
  • Be curious, ability to capture customer requirements and familiar with funnelling techniques.
  • Technical expertise in CSS, HTML and Javascript is a must
  • Proficiency in at least one of the following programming languages: PHP / .NET / JAVA / C/ C++.
  • Experience in multiple operating systems: Windows, OSX, Linux, iOS, Android is a plus.
  • Knowledge of Database technologies: Oracle / SQL.
  • Ability to perform server log checks with SPLUNK analysis tool.
  • Someone who can work independently as well as is a team player.

Worldpay perks - what we’ll bring for you

We know it’s bigger than just your career. It’s your life, and your world. That’s why we offer global benefits and programs to support you at every stage. Here’s a taste of what you can expect.


● A competitive salary and benefits.

● Time to support charities and give back to your community.

● Parental leave policy.

● Global recognition platform.

● Virgin Pulse access.

● Global employee assistance program.


What makes a Worldpayer

At Worldpay, we take our Values seriously, and we live them every day. Think like a customer, Act like an owner, and Win as a team.

· Curious. Humble. Creative. We ask the right questions, listening and learning to get better every day. We simplify the complex and we’re always looking to create a bigger impact for our colleagues and customers.

· Empowered. Accountable. Dynamic. We stay agile, using our initiative, taking calculated risks to progress. Never standing still, never settling, we work at pace to achieve our goals. We champion our ideas and stay flexible to make them happen. We know that every action adds up.

· Determined. Inclusive. Open.Unlocking potential means working as one global community. Our work spans borders, and we stay united by our purpose. We collaborate, always encouraging others to perform at their best, welcoming new perspectives.


Does this sound like you? Then you sound like a Worldpayer.

Apply now to write the next chapter in your career. We can’t wait to hear from you.

To find out more about working with us, find us on LinkedIn.


#LI-CW2


Tell employers what skills you have

Account Management
Management Skills
iOS
CSS
PHP
Oracle
.NET
Customer Experience
Customerfacing
HTML
Agile
JavaScript
payment system
Project Management
Operating Systems
Communication Skills
Consulting
Payment gateway

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