Implementation Manager
1 week ago
About the Role:
As a key member of Hatch Asia's team, the Implementation Manager will play a crucial role in delivering exceptional service and process excellence in ocean, transport, and warehousing solutions. The ideal candidate will have a strong background in international logistics, with expertise in order management, freight forwarding, warehousing, and land transportation.
Key Responsibilities:
- Develop and implement new processes, products, services, and systems to drive operational improvements and enhance service quality.
- Lead the onboarding of new clients, ensuring operational alignment and fulfillment of client needs.
- Collaborate with cross-functional teams to document and measure business processes, develop services aligned with customer requirements, and conduct regional performance analyses.
- Facilitate the development and rollout of new technologies, system enhancements, and automation initiatives to boost service quality and productivity.
Requirements:
- Bachelor's degree or equivalent qualification.
- 5 years of experience in international logistics, with strong knowledge of order management, freight forwarding, warehousing, and land transportation.
- At least 2 years of experience facilitating workshops and training sessions, with Six Sigma Green/Black Belt certification a plus.
- Strong communication, facilitation, and coaching skills with the ability to work across departments.
- Analytical and problem-solving expertise, with a passion for service excellence.
- Project management experience, particularly in cross-functional teams.
What We Offer:
At Hatch Asia, we prioritize confidentiality and offer competitive opportunities for professional growth. Interested candidates are encouraged to apply with confidence.
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