Strategic Property Management Operations Lead
2 days ago
Company Overview
We are Mapletree, a leading real estate development and investment company that values operational excellence.
About the Role
The Senior/Executive, Property Management position is responsible for supporting policies & process enhancements, implementing and sustaining a comprehensive Integrated Management System (IMS) under International Organization for Standardization (ISO) within Property Management departments across the group.
This role ensures consistent application of best practices in quality management, environmental, health, safety, regulatory compliance to drive operational excellence across group property management.
Job Description
The key responsibilities include:
- Planning, initiating, and conducting both internal and external ISO IMS audits.
- Ensuring compliance with established standard operating procedures (SOPs), driving alignment across various property management departments.
- Drafting and reviewing property management SOPs.
- Maintaining all documentation for Property Management services, ensuring adherence to ISO standards.
- Developing and providing training to Property Management team on IMS principles and procedures.
- Coordinating investigation of major non-conformances and ensuring corrective actions are fully implemented.
- Benchmarking surveys and coordinating automation projects aimed at improving productivity and streamlining processes.
- Overseeing compliance with Workplace Safety and Health guidelines.
- Preparing reports and statistics for management's review.
- Assisting and executing any other projects assigned by Supervisor.
Required Skills and Qualifications
The ideal candidate should possess:
- A degree in Building Services, Real Estate Management or its equivalent.
- Minimum 2-4 years of relevant experience in process improvement projects, particularly in IMS implementation.
- Certification in ISO 9001:2015 or equivalent Lead Auditor or Lean Six Sigma Green/Black Belt is preferred.
- Experience in Property Management, conversant with local building regulations and OHSAS 19001 or ISO 14001 or ISO 45001 is an added advantage.
- Proficient in MS Word, PowerPoint, and Excel.
- Strong interpersonal and communication skills, with meticulous attention to detail.
Salary
The estimated salary for this position is around $120,000 - $180,000 per annum, depending on qualifications and experience.
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