Mac OS X Support Specialist
5 days ago
Job Summary:
TapTalent is seeking a highly skilled Mac OS X Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional support to our clients, ensuring their technical issues are resolved efficiently and effectively.
Key Responsibilities:
- Provide VIP support with a minimum of 3 years of experience in Mac OS X environment
- Act as a single point of contact for incident resolution, coordinating with other resolver groups to ensure reported incidents are resolved or escalated as required
- Perform desktop support services to users, including receiving, prioritizing, documenting, and actively resolving end-user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations
- Perform remote troubleshooting and resolution to address various endpoint-related issues
- Escalate technical issues to onsite teams if unable to resolve remotely
- Escalate technical issues to 3rd party vendors or resolver groups (where appropriate)
- Update incident records
- Develop and maintain automation scripts using Python, PowerShell, and other scripting languages
- Implement automation solutions to improve operational efficiency
- Utilize skills in Python, ZSH-C, HTML, Terraform, YAML, Flask framework, and TensorFlow NLP for various IT projects
- Contribute to the development and maintenance of IT applications and tools
Technical Skills:
Required skills include:
- Python coding and automation scripting
- Knowledge of ZSH-C code basics and HTML
- Experience with Terraform, YAML, and PowerShell
- Familiarity with Flask framework and TensorFlow NLP
- Strong understanding of ITIL practices and ServiceNow platform
Preferred Qualifications & Experience:
- Computer science, Information Technology, or a related field education
- 3 years of experience providing desktop support in a Mac OS X environment
- Certifications in ITIL, ServiceNow, or relevant technical fields
- Experience with other automation tools and frameworks
- Familiarity with additional programming languages and IT support tools
- Experience with Windows and MacBook troubleshooting and support
- Experience with Zoom Meeting Rooms and ITIL ServiceNow
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