Student Service Manager

1 day ago


Singapore beBeeCustomer Full time $80,000 - $120,000

Job Title: Senior Customer Service Professional

About the Role:

  • The Manager of Student Services Centre and Admissions will lead a dedicated team to deliver high-quality, integrated services that support students from admission through graduation and beyond.
  • The team will oversee student-facing services ensuring seamless operations and high service standards for students, alumni, and faculty.

Main Responsibilities:

  • Manage day-to-day operations of the Student Services Centre to ensure smooth delivery of services.
  • Collaborate with senior staff to develop strategic plans and implement service enhancements.
  • Provide coaching and guidance to junior staff in delivering excellent customer service and achieving departmental goals.
  • Assist in recruitment, training, and performance management of SSC staff.

Requirements:

  • A University degree.
  • Minimum 5 years of relevant experience in leading a team and managing student services within a university or similar environment.
  • Proven leadership skills with ability to guide and develop junior staff.
  • Strong interpersonal, communication, and organisational skills.
  • Proficient in Microsoft Office applications and IT competency to support process improvements.

Working Conditions:

  • This role requires overtime support for one day in the week.

We are seeking a candidate who is flexible and can adapt to varying schedules as needed.


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