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Operational Excellence Manager
3 weeks ago
We are seeking an experienced Operational Excellence Manager to lead our production support and operational activities across multiple tracks.
- Key Responsibilities:
- Oversee production incidents and operational enhancements, ensuring timely resolution with minimal business impact.
- Lead a cross-functional team in providing on-call support for P1/P2 incidents, ensuring regular user updates per SLA.
- Maintain daily engagement with users to provide updates on critical incidents; manage escalation effectively when needed.
- Provide functional and technical guidance to the team on ticket investigation, troubleshooting, and resolution.
- Contribute to system design improvements, offering insights into solutioning and architectural enhancements.
- Ensure strict adherence to SLAs for incident resolution and reporting.
- Plan and coordinate weekly deployments and patching to ensure smooth production operations and maintain system availability.
- Manage maintenance windows and downtimes in collaboration with clients and internal teams.
- Oversee the timely implementation of security fixes and certificate renewals as per SOP.
- Incident & Operations Management
- Leadership & Stakeholder Management
- Functional & Technical Expertise
- Opportunity to work in a dynamic environment with a talented team
- Chance to develop and enhance your skills in operational excellence
- Collaborative and supportive work culture
- Mid-Senior level role
- Full-time employment
- Research, Analyst, and Information Technology industry
- Accounting industry
